Customer Service Agent
1 week ago
Customer Service Agent
Harlow - Office Based
Part time - £21,000 (pro rata)
Hours are Monday - Friday, 11am - 3pm
Do you have experience in customer service but not sure what to do next in your career?
We are working with an established, reputable, and professional company that will offer you full support and training throughout your career. If you ooze customer service and are looking for a busy and varied role, then look no further You will act as a first point of contact for customers, so it is important that you enjoy helping people and are comfortable over the phone as you will be responsible for answering a high volume of inbound calls daily.
Duties will include but not be limited to:
- Collect overdue debt and process payments on behalf of clients
- Negotiate and set up payment arrangements, in line with client criteria
- Answer and process a high volume of inbound calls
- Complete outbound credit control calls when needed
- Update the computer system accurately with all call notes and information
- Deal with account queries and verbal complaints, obtain full details, then pass them to relevant department
- Undertake any specialised tasks, to promote improved cash flow
This role will require an amount of understanding towards sensitive cases, include people who are vulnerable. You will be responsible for liaising with customers in a patient and friendly manner, while also escalating any areas of concerns or difficult matters to senior members of staff. This position will also require a degree of flexibility around your daily tasks, as you will be occasionally asked to carry out additional ad hoc duties directed by a Team Leader or management. You will also need good communication skills to be able to liaise with other departments and field staff when required.
You must be able to treat all callers and customer professionally and to be able to understand the nature of the job itself. You will need to be able to follow established and correct processes and procedures, within legislation and codes of practise. Full training will be given to ensure your success
-
Collections & Customer Care Agent
3 days ago
Harlow, United Kingdom Adecco Full timeA leading recruitment firm is seeking a motivated Call Centre Agent to provide exceptional customer service and assist with debt collections in Harlow. The role includes processing inbound and outbound calls, negotiating payment arrangements, and ensuring client compliance. Candidates should be dedicated to delivering top-notch service in a dynamic team...
-
Collections Agent
5 days ago
Harlow, United Kingdom Adecco Full timeJob Title: Collections Agent Location: Harlow Salary: £23, plus performance-related bonus's Hours: Monday to Friday, shift patterns of 8am to 4pm or 10am to 6pm About Our Client: Our client is a leading organisation in the financial industry, providing top-notch services to their customers. With a strong focus on customer satisfaction and professional...
-
Call Centre Agent
3 days ago
Harlow, United Kingdom Adecco Full timeJob Title: Call Centre Agent Location: Harlow Salary: £23, plus performance-related bonus's Hours: Monday to Friday, shift patterns of 8am to 4pm or 10am to 6pm About Our Client Our client is a leading organisation in the financial industry, providing top-notch services to their customers. With a strong focus on customer satisfaction and professional...
-
Call Centre Agent
1 day ago
Harlow, United Kingdom Adecco Full timeJob Title: Call Centre Agent Location: Harlow Salary: £23, plus performance-related bonus's Hours: Monday to Friday, shift patterns of 8am to 4pm or 10am to 6pm About Our Client: Our client is a leading organisation in the financial industry, providing top-notch services to their customers. With a strong focus on customer satisfaction and professional...
-
Trainee Estate Agent
1 day ago
Harlow, United Kingdom Leaders Romans Group Full time**Leaders are looking for a driven individual to join our successful Harlow** branch as their new** Trainee Estate Agent. If are you are someone who can see yourself thriving on delivering that exceptional service and finding your client that dream home while building a strong platform for you future career, this is the role for you.** **You don’t need...
-
Field Debt Solutions Dual Fuel Agent
5 days ago
Harlow, United Kingdom E.ON Full timeWe are looking for Field Debt Solutions Agents with Electricity and Gas meter experience to join our growing team. As a Field Debt Solutions Agent at E.ON, you’ll play an important role in helping our customers to resolve their debts. You’ll work with our customers to support them with any future payments, installing PAYG where it’s the best option,...
-
Field Debt Solutions Dual Fuel Agent
2 weeks ago
Harlow, United Kingdom E.ON Full time**Field Debt Solutions Dual Fuel Agent - Harlow/Epping (FT,PT,Jobshare)** **Salary - £38,670; base salary of £33,610 + £2K additional allowance in this area + £1860 skills allowance (for gas metering and Revenue Protection work) £1.2k on target performance bonus, with the potential to earn more for higher performance. We have a market leading benefits...
-
Customer Services
2 weeks ago
Harlow, United Kingdom Newman Office Personnel Full timeThis role is an interesting and varied customer service role working for a well-known and very successful company based near to Harlow station. **The Role** Taking customer calls, new queries and ongoing queries Supporting customers through their choices Providing aftercare and maintaining customer information Providing advice and information on company...
-
Customer Services
1 day ago
Harlow, United Kingdom Newman Office Personnel Full time**Admin Team Admin £20k to £22k** Exciting opportunity to join our clients as they continue to grow! Be part of a busy and lively office, where full training will be given to someone who thrives under pressure and wants to succeed! These guys are market leaders and have been in the business for many years providing clients UK and Internationally based. -...
-
Customer Service Executive
1 day ago
Harlow, United Kingdom Osborne Appointments Full time**Salary**: £25k - 27k per year + benefits **Reference**: CSE/01 **Customer Service Executive** **Location**: Harlow **Salary**: Up to £27,000 depending on experience **Job Type**: Full-Time, Permanent, Office-based **Customer Service Executive - About our client**: A leading technology manufacturer, supplying premium products to a global customer base...