Receptionist - Part Time
1 week ago
**Owner Experience Team - Receptionist**
There's no better time to join the Waterside Holiday Group, we are investing over 1 million pounds in our holiday parks and we need team who have a real passion in delivering world class service to our holiday home owners and holiday guests to reflect our 5 star status.
We need highly motivated **Receptionist **for our Owner Experience Team to work at both our Waterside Holiday Park & Spa & Chesil Vista Holiday Parks in Weymouth. The successful person will be responsible for providing ongoing and outstanding service to all Owners across our parks.
**When joining The Waterside Group, you are becoming part of a team of passionate professionals who all have one goal, providing our great holiday parks, with the same 5-star service.**
**IDEAL PERSON**
- A passion for delivering the very best service and experience to all of our Owners
- Exceptional communication skills, enthusiasm and energy
- You are personable, enjoy a laugh and love working as part of a team.
- Have a high standard of personal presentation (uniform provided)
- Have the ability to quickly build relationships with all owners
- Have great time organisational skills, with the ability to use own initiative in problem-solving
- Flexibility on working hours is essential as weekend and public holiday working is required. A typical working shift is 9am to 6pm, 5 days a week.
- Polite, clear and effective communication skills for inbound queries both in person and from the telephone.
- A desire to consistently exceed customer service levels
**Job Role**
The **Owner Experience Reception Team Member** will be the first point of contact for our owners on park. The duties and job types include:
- Ensure all owners are given a warm welcome, and a first class service
- Create and support a ‘sense of community’ developing great service
- Account queries and payments
- Report maintenance issues
- Ensuring the reception area is kept clean and tidy at all times.
- Answering inbound telephone calls
- Social media content and planning
- Engage and build relationships with owners on park, actively socialising through attendance at owner social events and being highly visible and approachable on park.
- Help to plan, organise, manage and deliver a variety of events
- **Part Time, permanent position (option of 2, 3 or 4 days per week)** with opportunity to grow and develop.
**The Benefits**:
- A great place to work with friendly colleagues
- Access to business benefits and perks such as retail discounts across our estate and discounted holidays within the group
- Free Leisure centre access - including swimming pools and gymnasiums within our group.
- On park food and drink discounts on all three of our parks.
**Experience**
- Customer Service 2 year (preferred)
**Job Types**: Part-time, Permanent
Part-time hours: 17-34 per week
**Salary**: £10.00 per hour
**Benefits**:
- Company events
- Discounted or free food
- Gym membership
- On-site parking
Schedule:
- Day shift
- Weekend availability
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