Customer Experience Specialist
6 days ago
**Customer Experience Specialist**
We are proud to be representing our client based in Southend who are looking for a Customer Service Experience Specialist to join their busy team and be responsible for working within the Service Care Plan Administration department, alongside Service ContractSales, to complete complex contract administration and undertake post contract management.
**Competitive Salary**
**Hours - 8am - 5pm, Monday to Friday**
**Benefits**
- Generous Annual Leave Entitlement
- Defined-contribution Pension Scheme
- Annual ‘Sharing our Success’ bonus
- Life Assurance
- Private Medical Insurance
- Free Annual Health Check
- On-site Day Nursery
- Subsidised Staff Restaurant
- Free Uniform
- Free Parking
**Main Accountabilities**
- You will prepare complex pricing offers, raise Service Care Plan proposals (contracts) and compose customer correspondence
- You will be responsible for reporting against contracts and completing post contract data analysis
- You will be involved with post contract management and performance monitoring
- You will support field-based staff with regard to various administration tasks
- You will manipulate large data sets using Excel and QlikView
- You will be responsible for updating & maintaining data within corporate business systems and Microsoft Excel spreadsheets
- You will be answering incoming telephone calls and dealing with general customer queries
- You will Provide support to other areas within the department as required
- You will undertake ad hoc analysis as and when required
- Shall implement and work to all applicable regulatory and quality requirements as stipulated within the Quality Manual, Quality Policy, and Quality Objectives
- Shall implement and work to all applicable Health, Safety and Environmental requirements as stipulated within the HSE Manual, HSE Policies, and HSE Objectives.
- Have a minimum of 2 years’ experience working in a complex administrative role
- Experienced in working with and analysing large data sets
- Prior experience in being a part of a customer support team and understanding of the needs of a customer
- Experience of collaboration and forming agreements across cross-functional teams
- You are skilled at explaining complex information succinctly and clearly.
- You will be able to manage effectively multiple work streams, whilst keeping the customer focus at the highest level
- If you feel this is the role for you, please do not hesitate to contact us at One to One Personnel on or forward your CV to or _
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