Customer Experience Specialist

_**Olympus is a global leader in the medical device and technology industry. For more than 100 years, we have focused on making people's lives healthier, safer and more fulfilling. Our products and solutions help to diagnose, prevent, and treat illnesses, further scientific research and keep people safe.**_

We are recruiting for recruiting for a **Customer Experience Specialist ** to join our team, on a 15 month fixed-term contract.

This role is based at our HQ in Southend-on-Sea, and will require you to be on-site a minimum of two days per week.

**Key Responsibilities**
- You will prepare complex pricing offers, raise Service Care Plan proposals (contracts) and compose customer correspondence

You will be responsible for reporting against contracts and completing post contract data analysis
You will be involved with post contract management and performance monitorin-You will support field-based staff with regard to various administration tasksYou will manipulate large data sets using Excel and Qlikview
You will be responsible for updating & maintaining data within corporate business systems and Microsoft Excel spreadsheets

**About you**
- You will have a minimum of 2 years’ experience working in a complex administrative role.

You will be experienced in working with and analysing large data sets
You have prior experience being a part of a customer support team and understand the needs of a customer
- You have experience collaborating with peers and forming agreements across cross-functional teams.

**What does Olympus offer?**
- In addition to a competitive salary, Olympus contributes greatly to employee pensions
- You will be eligible to receive private medical cover and life assurance
- A generous annual leave entitlement
- You will receive a free annual health check
- Free parking and a subsidised on-site staff restaurant
- We support work-life balance with hybrid working and flexible working hours

And so much more
- **We are an equal opportunities employer and we are committed to ensuring that no applicant or employee receives less favourable treatment on the grounds of gender, age, disability, religion, belief, sexual orientation, marital status, or race, or is disadvantaged by conditions or requirements which cannot be shown.**_
- You will be required to provide evidence of your eligibility to work and reside in the UK, in accordance with the requirements of Section 15 of the Immigration, Asylum and Nationality Act 2006._
- At Olympus, we have a dedicated in-house recruitment team that cover all areas of the business. As a backup, we have a preferred supplier list (PSL) of vetted suppliers and as such, are unable to accept unsolicited CVs from recruitment agencies or search firms outside of our PSL (which is now closed to new suppliers). Please note that Olympus will not be responsible for any fees, charges or terms associated with any such CVs. CVs will only be accepted from approved agencies where terms and conditions have been agreed and we have instructed them to work on specific positions._

**Job Types**: Full-time, Fixed term contract
Contract length: 15 months

**Benefits**:

- Bereavement leave
- Canteen
- Company pension
- Cycle to work scheme
- Discounted or free food
- Employee discount
- Enhanced maternity leave
- Enhanced paternity leave
- Free or subsidised travel
- Free parking
- Gym membership
- Life insurance
- On-site parking
- Private dental insurance
- Private medical insurance
- Referral programme
- Shuttle service provided
- Sick pay
- Store discount
- Wellness programme

Schedule:

- 8 hour shift
- Day shift
- Monday to Friday

Supplemental pay types:

- Performance bonus

Ability to commute/relocate:

- Southend-On-Sea: reliably commute or plan to relocate before starting work (required)

**Education**:

- A-Level or equivalent (preferred)

**Experience**:

- customer service: 1 year (preferred)

Work Location: Hybrid remote in Southend-On-Sea