Hotel Receptionist

_Villiers Hotel is a spectacular 18th Century 49-bedroom hotel situated in the heart of the historic market town of Buckingham. Villiers has undergone a major refurbishment to all front of house areas and The Old Town Hall which provides all the meeting, serviced offices and function space._

We are looking for a dynamic Hotel Receptionist to join our Team.

**Potential start date to be in January 2025.**

As Hotel Receptionist you will be responsible for offering a welcoming and seamless check in/check-out experience, manage incoming calls for bookings or general enquiries and promote the hotel’s facilities and services in a positive way optimising every opportunity. As Hotel Receptionist, you will have a natural, warm, engaging personality, excellent attention to detail and have the ability to remain calm in all situations. Experience in the use of OPERA would be a distinct advantage.

**Primary Responsibilities**
- Ensure that the service offered to guests is personal, memorable and to a 4 star hotel standard.
- Build relationships with guests, ensuring that they want to return to Villiers Hotel.
- Ensure good communication with all departments throughout the hotels.
- Check in and check out of hotel guests, inclusive of taking payments and reconciling banking.
- Handle, follow-up and communicate any comments or complaints from guests, passing them on to the Front of House Manager as necessary.
- Be familiar with and promote the hotel facilities.
- To have an excellent knowledge of all reception procedures.

**Shift work required including weekends.**

**Job Types**: Full-time, Permanent

Pay: Up to £23,920.00 per year

Additional pay:

- Tips

**Benefits**:

- Company pension
- Discounted or free food
- Employee discount
- Free parking
- On-site gym
- On-site parking

Schedule:

- 8 hour shift
- Weekend availability

Ability to commute/relocate:

- Buckingham: reliably commute or plan to relocate before starting work (required)

**Experience**:

- Hospitality: 1 year (required)
- Customer service: 1 year (required)
- Hotel reception: 1 year (required)

Work Location: In person