Senior Customer Insight Analyst

5 days ago

Manchester, United Kingdom Harnham Full time

**SENIOR INSIGHT ANALYST**

**LOCATION**

**£40,000 - £50,000**

This is an opportunity for a Senior Insight Analyst to join a leading e-commerce company. You will benefit from interesting projects and stakeholder engagement, as well as excellent training and progression, with opportunities to perform a range of advancedanalytics.

**THE COMPANY**

This role is with a leading e-commerce company that provides a range of different products and offerings. They take Data and Analytics very seriously, and this year they have invested lots of money into this space by establishing a Data centre of excellence.Therefore, they are data-driven and looking for analytical professionals to join the team.

**THE ROLE**

As the Senior Insight Analyst, you'll be joining the Customer Insight Analytics team, and on the day-to-day, you will be:

- Drawing insights from data using SQL for manipulation, extraction and analysis to help understand the customer base and business problems
- Working closely with advanced analysts including data scientists to help predict customer behaviour to optimise customer targeting strategies
- Explaining actionable insights back to key stakeholders from both a technical and a non-technical background
- Conducting analysis on the customer journey from acquisition through to retention
- Conducting channel analysis to identify what channels customers are coming from to efficiently attribute marketing spend
- Identifying common customer characteristics who are likely to churn to prevent this from occurring

**YOUR SKILLS AND EXPERIENCE**

You don't have to tick every box but experience across the following would be beneficial:

- 2:1 Degree in statistics, mathematics, computer science or related field from a leading university
- Proficiency in SQL and Python/R, having utilised it in a commercial role previously
- Proficiency in a data visualisation tool, such as Tableau, Power BI, Qlik, etc.
- Experience in a commercial role with a focus on customer insight, customer loyalty, and marketing data
- Experience in analysing data to create optimal pricing strategies
- Expert communication skills with the ability to communicate to tech and non-tech audiences
- Experience in customer segmentation and analytical modelling, including prediction and propensity

**THE BENEFITS**
- £40,000 - £50,000
- Wider benefits package
- Expert training opportunities learning from some of the best in the business
- Hybrid working

**HOW TO APPLY**

**Please note**:

- this company is unable to provide sponsorship on this occasion

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