IT Service Desk Team Leader

4 days ago


London, United Kingdom Tech Pursuit Full time

**IT Service Desk Team Leader - Permanent - Hybrid - £45,0000**

We have an exciting opportunity for a Service Desk Team Leader to join a global organisation. Leading a team of circa 6 Service Desk Analyst’s, you will be responsible for managing the teams workflow as well supporting with tickets.

This will be a hybrid role however for the first few months you will be needed onsite whilst you get up to speed.

**What you will be doing**:

- Lead, motivate & inspire a team of 1st & 2nd line Service Desk Analysts
- Ensure that tickets are assigned in a timely manner to the most appropriate analyst, and managed through to satisfactory resolution within the SLA’s
Be an escalation point to the Analysts for when an analyst can no longer progress a ticket and then escalating further when needed
- Have responsibility for the procurement of devices such as mobile devices, laptops etc
- Provide VIP support and support with asset management

**What they are looking for**:

- Previous experience managing 1st or 2nd line Service Desk Analysts
- Experience working with AD, 0365, Windows 10 & other key technologies
- Experience working with ITIL processes and ideally has worked with ServiceNow or another ITSM tool
- Excellent stakeholder & communication skills



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