Customer Service Co-ordinator

2 weeks ago

Louth, United Kingdom DS Smith Full time

Our DS Smith site in Manby - Manby Park, Lincolnshire is looking for a Customer Services Co-ordinator to join our team on a permanent basis.

To assist in delivering our customer service strategy to achieve service excellence. This opportunity is a permanent role.

The focus is to deliver world-class customer service in a fast paced environment to delight our customers, grow our business and contribute towards achieving and exceeding Ralegh’s goals and targets. The Customer Services Co-ordinator will be the primary internal point of contact for our customer base, working and supporting both the internal and external teams to achieve business objectives and service goals.
- Key responsibilities include;
- Processing new and repeat customer orders within defined lead dates and agreed customer service level agreements
- Providing quotations upon request in a timely manner
- Placing purchase orders for non-manufactured products within the DS Smith network or external suppliers to meet customer requirements
- Acknowledging customer complaints and reporting dissatisfaction/failures in line with procedures
- Discussing solutions with customers and following through those actions to ensure customer is satisfied and achieve resolution
- Building strong relations with the Territory Managers by sharing internal and external information and acting as a liaison for other areas of the business to provide a united service to customers
- Building strong relations with customers, gaining insight to their business, keeping them informed of order status and answering queries
- Working with the team and other internal colleagues to improve team and cross-departmental relations, flexibility and efficiency in our service offerings
- Continually challenge and develop our process flows and methods of operating to deliver upon our customer excellence programme
- Proven experience of working in a fast paced customer service role
- Excellent communication skills (written & verbal)
- Proficient in the use of Microsoft Office
- Ability to prioritise and manage own workload effectively
- Organised with meticulous attention to detail
- Thrives in a fast paced environment with strong multi-tasking and time management skills
- Seeks to consistently deliver best in class service
- Exposure to a manufacturing environment is highly desirable
- Previous experience of working with integrated business systems would be beneficial

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