Customer Service Coordinator

5 days ago

Louth, United Kingdom DS Smith Full time

Processing new and repeat customer orders within defined lead dates and agreed customer service level agreements
- Co-ordinating artwork preparation in liaison with external suppliers and gaining prompt approval to meet production timelines
- Recovering origination spend through proactive customer invoicing
- Analysing customer forecasts and forward plan stock replenishment orders to meet pending demand in line with defined lead dates and agreed customer service level agreements
- Pro-actively reducing made to order stock residing in the warehouse through daily review and customer liaison
- Placing purchase orders for non-manufactured products within the DS Smith network or external suppliers to meet customer requirements
- Acknowledging customer complaints and reporting dissatisfaction/failures in line with procedures
- Discussing solutions with customers and following through those actions to ensure customer is satisfied and achieve resolution
- Building strong relations with the Territory Manager by sharing internal and external information and acting as the main liaison for other areas of the business to provide a united service to customers
- Building strong relations with customers, gaining insight to their business, keeping them informed order status and answering queries
- Working with the team and other internal colleagues to improve team and cross-departmental relations, flexibility and efficiency in our service offerings
- Continually challenge and develop our process flows and methods of operating to deliver upon our customer excellence programme
- Proven experience of working in a fast paced customer service role
- Excellent communication skills (written & verbal)
- Proficient in the use of Microsoft Office
- Ability to prioritise and manage own workload effectively
- Organised with meticulous attention to detail
- Thrives in a fast paced environment with strong multi-tasking and time management skills
- Seeks to consistently deliver best in class service
- Exposure to a manufacturing environment is highly desirable
- Previous experience of working with integrated business systems would be beneficial
- 25 days holiday per year, plus bank holidays
- Subsidised canteen
- Contributory pension scheme
- Employee discount platform
- Employee assistance program
- Cycle to Work
- Digital GP
- Income protection
- Life assurance

**Salary**: £22,500.00-£23,000.00 per year

Schedule:

- Day shift
- Monday to Friday

**Education**:

- A-Level or equivalent (preferred)

Work Location: In person

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