Team Leader

Bluestones is working with our leading client Bondelivery and due to continued growth they have a requirement for an immediate start Team leader position within their pick pack department.

Location: Nutts corner

Salary Depending on experience £12.66 - £13.94

Hours: 4on 4 off 17:30PM TO 06:00am

**PURPOSE**

To assist/deputise for the shift Team Leader and Supervisor during peak and holiday/absence cover. To provide overall support to the management team ensuring that the warehouse and delivery drivers consistently operates efficiently, safely and providing a high quality service to our client. To co-ordinate all shift activities with a positive leadership approach. Implement company policies and procedures, enforce health and safety regulations and ensure all workers follow proper procedures. May involve working on day or night shift if required. Below is a list of duties, this list is not meant to be exclusive or exhaustive.

**DUTIES**

**WAREHOUSING AND DISTRIBUTION**:

- Assistance with the overall site management for the Nutts Corner depot.
- Co-ordination of warehouse activities to ensure process of inbound, dispatch and reverse logistics are to the agreed standard outlined in contract KPI’s.
- To ensure all processes are completed as per client requirements.
- Complete all client reports as required.
- Anticipate and plan the required staffing-hours for processing volumes on a seven shift day operation, monitor and achieve productivity levels.
- Generate appropriate management information and circulate weekly.
- Liaise with client, McBurneys and Nightline to schedule daily collection and return loads.
- Liaise with onsite clients and staff daily as required, in particular Hermes to ensure that all NI courier parcels are transferred to Hermes department by agreed daily time.
- Oversee and ensure that all trailers/vehicles are unloaded/loaded daily.
- Liaise with McBurneys and other hauliers when appropriate regarding intake of trailers.
- Ensure that all faults/damages that are apparent are dealt with immediately.
- Liaise with manager/shift supervisors and staff regarding stock shortages and discrepancies.
- Ensure Contract Manager and client is notified immediately of any issue regarding intake, pick, pack, IT or deliveries.
- Co-ordinate client requirements for intake, picking, packing and delivery to ensure dispatch targets are fully met to all parties involved in the process.
- Check all paperwork and ensure it is completed as per client requirements.
- Ensure that all administration is complete according to client/Bondelivery specification.
- Ensure all orders are picked/packed within the designated timed window, organising reallocation of staff and work schedules as appropriate.
- Liaise with Manager/shift supervisors ensuring appropriate levels of staffing to complete pick/pack/putaway seven days per week.
- Full cyclical stock take to be managed monthly.
- Daily stock checks and discrepancies to be managed on-going.
- Daily shift spot checks on accuracy of intake, pick and pack.
- Motivate and manage team consistently achieving productivity, compliance and time and attendance standards.
- Oversee the warehouse operation
- Key holder duties, ensuring Company security requirements are adhered to.
- Carry out bag, locker and car searches with team daily - monitor team movements in and out of building.
- Liaise with Operations Manager regarding regular maintenance of mechanical equipment.
- Report any damage or defects to the relevant department. Ensure accident forms completed as appropriate.
- Correct use of handsets as per customer specification and processes correctly followed for picking, packing, locating, location management, UI, RTO pick, and NDTS functions.
- NDTS store sortation and scan to sack, in accordance to client specification
- NDTS orders/driver runs assembled in loading area, scanned per van route and all sacks and hanging sets loaded.
- Organise and assist with general house keeping
- Sign out control of handsets, reporting any faults or issues
- Providing cover for shift supervisor

**CUSTOMER SERVICE**:

- Liaise with client/haulier/3rd party daily ref: delivery and collection requirements/stock requirements.
- Ensure the client is notified immediately of any issues regarding stock, quality, collections, intakes etc.
- Deal with relevant client queries obtaining the requested information in a timely manner.
- Participate in any external client audits, visits and meetings.
- Action any relevant points raised by client within agreed deadlines and cost constraints.
- Regularly review client concerns and deal with any complaints received from client and introduce preventative measures as necessary.
- Manage client/warehouse relationship and work to create an effective means of communication between both.
- Ensure client is notified immediately of any issues regarding late deliveries, stock, quality, collections, intakes etc.
- Co-ordinate customer requirements for delive