Resident Liaison Officer

2 weeks ago

Coventry, United Kingdom J Tomlinson Ltd Full time

**COVENTRY AREA**

**Our Story**

J Tomlinson are a family-owned business with over 50 years’ experience, we are proud of our safety record and how we engage our team. We believe in great customer relationships which is shown in the long-term relationships we have had with our customers. You may have seen our vans around the area providing great service to our customers.

**What you will be doing?**
- Be the main point of contact ensuring all residents receive excellent customer service.
- Visit and issue approved communication literature to resident prior to works being carried out.
- Have regular contact with residents via their preferred method of communication
- Agree access arrangements to ensure works are completed on time.
- Inform the resident of any delays or changes to the programme of works.
- Ensure that all queries, complaints, and concerns that the residents may have been recorded and resolved.
- Arrange for the residents to have a demonstration of new installations.
- Visit residents after completion of works to ensure that the resident is satisfied.

**How can you add value to our business?**

We are looking for new team members, we thrive on hiring people for their attitude and drive and not just their skills. Are you someone who likes to solve problems, can think on their feet whilst brining your whole self to work? We want to change the face of construction as people see it and are committed to creating a diverse and happy workforce. We like to have a buzz in our teams and for people to get involved and those who have a desire to help.

We are looking for people who like dogs too..(or any animals really)

**What we offer in return?**

Our benefits are as diverse as the people we employ;
- Life assurance from day one of employment
- ECP free in our car park
- Annual leave purchase
- Commitment to your training and development we already have over 35 apprentices in our business already and growing of all ages
- Employee Assistance Programme as you would expect from a business of our size
- Tools for your job provided
- Pension

**What next?**

Customer; customer service; support; boiler;

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