Contract Administrator

3 days ago

Street, United Kingdom Robert Heath Heating Ltd Full time

**Reporting to** Account Manager

**Location(s) **Work From Home potential for Hybrid UK based

**Hours **40 hours per week

**Salary **£25k -£28k Dependent on Experience

Robert Heath Heating, part of Daikin UK, specialises in providing domestic and commercial heating installation, service, and maintenance services to Social Housing, and is currently engaged in long-term contracts with Housing Associations and Local Authorities, covering around 100,000 properties across the UK.

We are looking for a passionate and motivated contract administrator to join our client-focused team. This is an exciting time to join a family run business undergoing wide business change. We provide world-class customer service in a fast-paced environment, supported by our schedulers, and contact centre teams, to deliver a seamless client experience.

This role may be particularly suitable to a university graduate.

Do you have previous administration experience or are you a recent graduate looking for your first office role? Are you a confident individual with a sharp eye for detail and a passion for administrative tasks?

**MAIN DUTIES & RESPONSIBILITIES**
- Communicating verbally and in writing with customers and clients
- Complaint Resolution
- Dealing with incoming and outgoing communications with landlords, supply chain, and subcontractors
- Data entry, retrieval, and database management
- Utilising empathy when liaising with vulnerable customers
- A calm approach to objection handling
- Proactively own issues through to resolution
- Initiative to bring solutions not problems
- Managing client expectations
- Strong understanding and ability to use excel spreadsheets

**PERSON SPECIFICATION**

**Essential skills**

Outstanding customer service skills

Excellent interpersonal and communication skills

Objection handling

Strong organisational skills and the ability to prioritise workloads

Ability to work to deadlines

Good problem-solving skills

Ability to work well as part of team and independently using own initiative

Ability to communicate with internal and external employees at all levels

IT Skills - Microsoft Word, Excel, Outlook or similar

**EXPERIENCE**

Essential

Working within heating, plumbing or construction industries

Working within a contract administration position

Working within the social housing / maintenance sector

**DESIRABLE**

Working in a customer service / helpdesk / contact centre environment

Engaging with people with unique needs and backgrounds

Experience in administrating works in plant-rooms and shared dwellings

**EDUCATION**

Essential

5 GCSEs grade A*-C (or equivalent)

**DESIRABLE**

3 A-Levels A-C (or equivalent)

**Job Types**: Full-time, Permanent

Pay: £25,000.00-£28,000.00 per year

**Benefits**:

- Company pension
- Work from home

Schedule:

- Monday to Friday

Work Location: Hybrid remote in Street, NP19 0DW

Reference ID: CONTRACT ADMIN 25-28K

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