Spare Parts Technical Support Agent
2 weeks ago
To create spare and wear parts lists for our customers as well as the corresponding required adjustment/maintenance of the material masters in our business management system
**We offer**:
**Career Development**
**Competitive Compensation and Benefits**
**Pay Transparency**
**Global Opportunities**
“Dematic is proud to provide equal employment opportunities to all employees and applicants. Dematic prohibits discrimination and harassment of any type without regard to race, religion or belief, age, sex, national or ethnic origin, disability status, sexual orientation, gender identity, or any other characteristic protected by federal, state, or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.”
**Tasks and Qualifications**:
**Tasks**:
- Technical clarification of customer inquiries regarding specification of spare parts and handling of repairs
- Identification of required spare parts based on documentation and IT systems (SAP)
- Archiving of all necessary technical data in appropriate CRM/SAP systems
- Ensuring the correspondence of requested and suggested spare parts
- Coordinate and plan technical customer inquiries and their elaboration
- Carry out product optimizations on old equipment
- Preparation of spare parts/catalogs as a basis for spare parts supply concepts
- Development of new solutions in case of obsolete parts or necessary replacement solutions
- Harmonisation and standardisation of third-party spare parts lists
- Ensuring that deadlines are met and that the quality standards of spare parts packages are adhered to
**Experience**:
- Successfully completed technical training and/or further training in the specialist areas of electronics, mechatronics, mechanical engineering
- Several years of experience in the spare parts sector, especially in ensuring service levels
- An analytical mindset with in-depth knowledge of process optimization, conceptual skills
- High Level experience in working with CRM systems
- Good knowledge of PC standard software (very good knowledge of MS Excel) as well as SAP knowledge (SAP R3 MM module), CAD knowledge beneficial
- Distinct customer and service orientation
- Organizational skills, commitment, very independent working style
- a target
- and solution-oriented way of working, as well as high customer orientation with communication and negotiation skills
-
Spare Parts Technical Support Agent
2 weeks ago
Banbury, United Kingdom Dematic Full timeJoin to apply for the Spare Parts Technical Support Agent role at Dematic 5 days ago Be among the first 25 applicants To clarify and identify requested and required spare parts for our customers and to support creation of spare and wear parts lists as well as the corresponding required adjustment/maintenance of the material masters in our business management...
-
Spare Parts Solutions Engineer
7 days ago
Banbury, United Kingdom Kion Group Full timeA leading global supplier in Banbury is seeking an experienced professional to clarify customer inquiries and identify required spare parts. Responsibilities include managing technical data in CRM/SAP systems, coordinating inquiries, and ensuring quality standards are upheld. The ideal candidate has technical training, extensive experience in the spare parts...
-
Sp Sales Support Agent
7 days ago
Banbury, United Kingdom KION Group AG Full timeTo be the primary point of customer contact for all spare parts enquiries ordering and repairs. The role is to fulfil the spares processing function within the spares parts side of the business and support the ongoing growth. What we offer: Career Development Competitive Compensation and Benefits Pay Transparency Global Opportunities Learn More...
-
Spares Administrator
3 days ago
Banbury, United Kingdom Marc Daniels Full timeA great opportunity has arisen for a Spares Administrator to join a growing global company based in Banbury on a 6-month contract. This is an immediate requirement for at least six months with the opportunity of hybrid working available too. **Responsibilities**: - Customer Service - to take ownership for, and follow through the Expediting process for...
-
Agent
5 days ago
Banbury, United Kingdom EKFB Full time**About The Role**: *** EKFB is proud to have been appointed by HS2 to deliver civil engineering works across an 80km section of the new high speed rail link between the Chiltern Tunnel and Long Itchington Wood. We are seeking to recruit a Site Agent in the Banbury area, with extensive Structures & Highways experience. As a Site Agent, you will need to...
-
Banbury, United Kingdom Connection Support Full time**Can you spare few hours per week to support people at a drop-in service to help identify any assistance they may need?** Connection Support's Outreach team attend drop in sessions for people facing homelessness weekly in Bicester and Banbury, Oxfordshire. We are looking for volunteers to provide support at these drop-in sessions and speak to clients to...
-
Property Inventory Clerk
2 weeks ago
Banbury, United Kingdom Gatekeeper Estate & Letting Agent Full timeGatekeeper is seeking driven and organised Property Managers to join the team in Banbury, Oxfordshire. The role is varied and interesting and requires someone with confidence and self motivation. Gatekeeper is an estate and letting agent, but our approach is a little different. We expect a lot from our team; hard work, drive and excellent customer service...
-
Agent
2 weeks ago
Banbury, United Kingdom EKFB Full time**About The Role**: *** EKFB is proud to have been appointed by HS2 to deliver civil engineering works across an 80km section of the new high speed rail link between the Chiltern Tunnel and Long Itchington Wood. We are seeking to recruit a Agent in the Banbury areas with extensive Highways experience. As a Site Agent you will need to assist with the...
-
Technical Coordinator
3 weeks ago
Banbury, United Kingdom TVS SCS Full timePurpose: To provide technical support for the TVS SCS Customer, Supply Chain, Purchasing and Warehouse Teams, ensuring delivery of compliant product, technical approval and obsolescence management, mainly for TVS SCS Defence contracts. Main Duties & Responsibilities: · Handling customer queries, in particular providing part identification and servicing...
-
Site Agent
7 days ago
Banbury, United Kingdom FiberNet Full timeSite Agent - Banbury FiberNet, Banbury, England, United Kingdom. Job Description: Location: BanburyContract: Permanent | Long-term major water & heavy civils programme The Role The Site Agent will take day-to-day responsibility for a section of works on a multi‑phase water and heavy civils project in the Banbury area, ensuring safe, efficient and...