Sp Sales Support Agent

7 days ago

Banbury, United Kingdom KION Group AG Full time

To be the primary point of customer contact for all spare parts enquiries ordering and repairs. The role is to fulfil the spares processing function within the spares parts side of the business and support the ongoing growth.

What we offer:
Career Development

Competitive Compensation and Benefits

Pay Transparency

Global Opportunities

Learn More Here:
Tasks and Qualifications:
Duties:

- Recording and processing service enquiries and orders, as well as individual customer coordination, evaluation, and implementation of logístical, commercial, and technical customer requirements in customer service
- Interface function to the technical and commercial area
- Pro-active quotation and delivery date follow up and coordination internally and externally, in writing and by telephone
- Sales Orders - process customer spare parts sales orders within target and track in CRM systems
- Customer Focus - Understand (internal and external) customer expectations and work to achieve customer satisfaction
- Continued focus on process improvement within the Customer Service team

Skills Requested:

- Completed commercial/technical training and professional experience in customer service
- Previous experience in the Spare Parts business
- Knowledge of SAP Order Processing (desirable but not essential)
- Knowledge in CRM processing's
- Ability to prioritise workload
- Ability to work on own initiative within a team environment.
- Good telephone manner with greeting all customers and being professional whilst resolving queries

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