Project Office Administrator

2 weeks ago


Norwich, United Kingdom Anglian Home Improvements Full time

An exciting opportunity to join a Commercial Building Contractor this commercial division specialises in supplying replacement UPVC Windows, doors and wall insulation (EWI) into social housing and public sector clients. The **Project Office Administrator **rolereporting to the **Planning Team Leader**, plays an integral part in ensuring customer issues are resolved in a timely manner.**A new role, driving our customer first value as contracts are delivered by our operational teams.**

**The role includes**:

- Managing inbound customer contact in a timely manner
- Issue correspondence to residents including appointment letters, newsletters and care leaflets
- Prepare survey administration for distribution regarding installations
- Raise and distribute purchase orders for regional and office e.g Skip replacements and stores orders
- production of and management of Contract documentation including H&S packs
- provide back support and cover customer services including reporting residents issues.
- Champion excellent customer service and our Customer first culture.
- Communicate effectively, ensuring residents issues are understood and where necessary any individual special requirements are dealt with sensitively.

**Experience required for this role**:

- Previous experience of working in a customer services role
- Great customer skills
- Word and excel to intermediate level
- Experience of data input and customer record maintenance
- Analytical and systematic approach, familiar with quality systems and processes
- Self-starter with keen attention to detail and well organised.
- Strong communications skills, positive can-do attitude and a team player

This is full time Monday to Friday office-based role and in return you can expect a competitive salary package, free parking and other benefits.

Anglian is committed to monitoring & aligning its Policies in accordance with up-to-date Government guidance on reducing the spread of respiratory infections, including Covid 19 in the workplace. Through Anglian’s value to “Succeed Together” we are committedto Equality, Diversity and Inclusion. We recruit the ‘best person for the job’ regardless of any protected characteristic including (but not exhaustive) age, race, colour, gender, gender identity, sexual orientation, religion or disability - creating an inclusiveworking environment and culture for all our employees.



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