Customer Success Executive

1 week ago


Bounds Green Station, United Kingdom Warren Evans Full time

Innovative, dynamic, and fast growing online retail start-up is looking for a proactive and organised customer success professional.

The role is diverse which makes it more fun than a regular office job. We work very closely with a woodworking/production team, deliveries, and marketing team. There are elements of administration, customer support, and other ad-hoc duties. Sales advice, sales admin, customer support, and up-selling experience is highly advantageous. People from customer facing industries like hospitality, food retail, lettings, real estate, furniture retail, any tele sales or call centre environment are very welcome. Experience in furniture, mattress, or high end decor retail is helpful but not essential. We also welcome recent but high caliber university graduates, as all training is provided. We are looking for a person who is highly IT literate and proficient with MS Excel. Communication is key here, so outstanding telephone manner and friendly people centric attitude is essential.

About you:

- Driven with a sense of urgency
- Attentive to detail and organised (very important)
- Impeccable telephone manner, respectful, polite
- Confident to speak with prospective customers
- Flexible and able to work weekends.
- Foreign language skills are welcome (we have a diverse team)
- Confident with use of computers, excel, office, video conferencing, etc
- Ability to pick up new skills quickly and a desire to learn and improve.

N.B: This is a full time self-employed role.

**Job Types**: Full-time, Permanent, Graduate

**Salary**: £24,000.00-£28,000.00 per year

**Benefits**:

- Additional leave
- Casual dress
- Employee discount
- On-site parking

Schedule:

- 10 hour shift



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