Team/unit Administrator
7 days ago
An exciting opportunity for the post of Team/Unit Administrator has become vacant within the AMHP Service, based at Kingsley Green Hospital, Radlett.
You will have experience of working in a busy community based setting, providing a comprehensive range of administrative support to a team of Community based Mental Health Professionals, Team Leaders and Management. You will also take a lead within the Admin Team for Data Quality and the E Roster system.
You will be expected to assist and provide appropriate advice and information to Service Users (Adults of all ages) and members of the public as appropriate and required via the Duty Desk phone. You will also liaise with other professionals inside and outside of the Trust as applicable.
Please refer to the attached Job Description and Person Specification for full details.
- Responsibility for ensuring all correspondence is accurately and appropriately presented using current methodologies and medical terminology used by the team.
- To be highly skilled and experienced in the full range of secretarial work practices, software programmes, and specialised functional terms.
- To use proficient internet skills to input, access, search and retrieve data relevant to team.
- To use knowledge, and experience to meet the needs of the teams by completing non-routine tasks on a daily basis.
- To update skills as necessary and attend mandatory training
- To update the E Roster staff system with bank shifts, annual leave and sickness.
- To keep the tracker for AMHP team up to date.
Hertfordshire Partnership University NHS Foundation Trust (HPFT) is an exceptional organisation with big ambitions, our aim is to be the leading provider of mental health and specialist learning disability services in the country. With a workforce of c. 3,000 and an annual income of c. £200m, the Trust is organised across three Strategic Business Units and provides integrated health and social care services through a large network of community and inpatient settings, serving diverse communities across Hertfordshire, Norfolk, North Essex and Buckinghamshire. As a university trust, HPFT continues to develop strong links with the University of Hertfordshire providing excellent learning and development opportunities, as well as strengthening our clinical research capability.
- To use a range of communication skills to develop effective relationships with managers, teams and colleagues; facilitating effective and timely communication.
- To exchange confidential, sensitive information with staff, service users and carers, in person or on the telephone. The unpredictability of service users means that persuasive, re-assuring, empathic, counselling skills are required at all times.
- To use developed communication skills with service users who may have difficulty understanding, and at times to give disappointing information to service users e.g. cancelling appointments
- To provide cover for duty desk, as required.
- To demonstrate the ability to work well within a team, prioritise and manage own workload and display initiative whilst maintaining a positive, professional and calm approach when communicating with colleagues.
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