Network Compliance Officer

3 days ago

Widnes, United Kingdom Aquam Water Services Ltd Full time

**About us**

Aquam Water Services Ltd is a UVDB accredited supplier of licensed standpipes for most of the UK water utilities. We supply and deliver the correct, legally compliant water standpipes to any authorised user of the network.

**Purpose**

To monitor and investigate illegal use of the water network and the subsequent uncontrolled and unregulated water extraction by unauthorised users.

**Primary Responsibilities**
- Research and investigate areas of potential illegal standpipe use
- Observe known areas of misuse
- Follow up leads and referrals of misuse received from the Water Company and other third parties
- Advise the illegal operator of their actions and options
- Provide a comprehensive electronic report of the incident and complete paperwork as required by the individual water company
- Develop a knowledge of the company GPRS software and use the system to research cases of illegal use
- Develop working relationships with the Water Company compliance team
- Provide basic activity reports for the Network Compliance Manager
- Provide Witness statements using Water Company templates as required and attend court hearings as required
- Support Company activities as required
- Complete daily vehicle checks and comply with driver’s hours regulation
- Use own initiative when completing daily tasks
- Be responsible for representing Aquam when on the road and when visiting clients
- Follow strict guidelines for manual handling

**Other Duties**

From time-to-time there may be a requirement to assist with the following:

- Occasional standpipe deliveries if required
- Support with depot operations

**Skills**
- Able to show patience and remain calm
- Adopt a positive attitude to difficult situations
- Ability to work alone and under pressure
- Excellent verbal skills

Excellent IT skills
- Excellent customer service skills
- Being organised and using a common-sense approach
- Honesty
- Willing to learn and ask for help if needed
- Be flexible with regards to working hours
- Full clean UK Driving Licence and have been driving for minimum of 3 years

Note: This job description is intended to provide a general overview of the position. It is not an exhaustive list of all responsibilities, requirements, or working conditions associated with the role.

Pay: £26,000.00-£28,000.00 per year

**Benefits**:

- Company pension
- On-site parking

**Education**:

- GCSE or equivalent (preferred)

**Experience**:

- Customer service: 2 years (preferred)

Licence/Certification:

- Driving Licence (preferred)

Work Location: Hybrid remote in Widnes WA8 8TL

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