Temporary Customer Service Advisor

22 hours ago

Penrith, United Kingdom British Gypsum Full time

**British Gypsum is looking for an 12-month contract Customer Service Advisor**

**Access to your own transport will be essential as this role is based on a site with limited public transport links**

Our **Customer Service Advisors** are essential to our success and a critical part of our customer’s positive experience with us. In this role, you will be a customer service professional, passionate about delivering exceptional service to our customers. We want you to be fulfilled by the work you do and ultimately enjoy coming to work for British Gypsum every day. The role is key to enhance our brand, service and business and will not involve you working in a call centre environment. To support our customers effectively you will;
- Respond to customer enquiries, process orders and contact customers across multiple businesses using a variety of communication methods
- Mastering more specialist services
- Contribute to a continuous improvement culture, identifying opportunities and generating ideas to improve our service
- Gather customer insight through the strong relationships you build to trigger business improvements
- Show a desire and commitment to develop your own skills and knowledge to perform at your best
- Mastering more specialist activities including managing export orders, dealing with bespoke orders, account management, customer care, and supporting our Plasterboard Recycling Scheme

**Are British Gypsum and Saint-Gobain an Inclusive employer?**

We’re working hard to be, and we’re keen to hire talented people regardless of their background, abilities, ethnicity, religion, sexual orientation, gender, national origin, taste in music, fashion sense or anything else that makes you, you We understand that a diverse workplace is not only a more enjoyable place to be, but also facilitates better decision making and innovation. So, whoever you are, and whichever Saint-Gobain business you join, you can be sure of a warm welcome with us.

**Job Type**: Permanent

Schedule:

- Monday to Friday

Ability to commute/relocate:

- Penrith, Cumbria: reliably commute or plan to relocate before starting work (required)

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