Customer Service Advisor/administrator
23 hours ago
**Service Advisor/Administrator**
**Penrith**
**£25,000 - £35,000**
**Monday to Friday**
**8.30am - 17.00pm and Saturdays 8.00am - 13.00pm (Rota basis)**
We are seeking a highly skilled, customer-focused and experienced Service Advisor and Administrator to join a reputable commercial vehicle dealership, within a friendly and enthusiastic existing team.
**Role**:
As the Service Advisor/Administrator, essentially, your overall role will envelope the planning, booking, following up and control of the vehicle service department.
**Within this role you will be expected to**:
- Liaise and collaborate with the Workshop Manager to allocate bookings and to employ resources/staff in the most time efficient way.
- Manage and keep job bookings up to date on the system (including relevant information such as additional costs, progress etc.)
- Accurately complete customer service records, compliance requirements, reports and invoices.
- Ensure all the necessary and relevant information is on the job card and services sheets on the completion of jobs and they are legible for costing.
- Manage customer enquiries.
- Be aware and work towards targets and support wider team to do so too.
**Requirements**:
**To be successful as the Service Advisor/Administrator you will**:
- Thrive when working in a high-pressured environment and managing a busy workload.
- Automotive industry experience and knowledge.
- Outstanding communication skills (written and verbal).
- Customer focused and service driven.
- IT proficient.
- Motivated, supportive of team around you, and adaptable.
**Further Information**:
**In addition to an excellent salary and training, you will also expect to receive**:
- Excellent pension scheme.
- Discounted medical insurance.
- Life Assurance.
- Various discounts (including vehicle purchases).
- Wellbeing/mental health support.
- Referral scheme (with generous reward).
- Excellent holiday allowance (increasing with service).
- Great training and career development opportunities.
- Performance/recognition awards.
**Salary**: £25,000.00-£35,000.00 per year
Schedule:
- Monday to Friday
- Overtime
Work Location: In person
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