Digital Servicing Associate

2 weeks ago

Cardiff, United Kingdom Principality Full time

**The Role.**

To support the Customer Service Management Team in achieving departmental and company objectives through meeting high performance and service standards. Delivering exceptional customer service and experience to our customers through our digital platforms as well as supporting colleagues at all times.

**Responsibilities you’ll have**:

- Provide an exceptional customer service and experience in all interactions with both internal and external customers, by establishing their needs and offering the right outcome first time
- Maintain an awareness of the society’s policies and procedures by adhering to all policy and regulatory requirements whilst meeting customer demand in order to deliver a positive customer experience.
- Embrace the society’s continuous improvement strategy by supporting, piloting & providing feedback to management on procedures to enhance the service and experience for our customers.
- Assist the department with building and maintaining relationships with other areas of the business by working and supporting together to improve the customers experience in all interactions with the society.

**Experience you’ll bring**:

- A good working knowledge of Microsoft office and software packages e.g. word, excel, experience of using customer database/systems
- Previous experience in a customer service role
- Experience in meeting and exceeding customer service expectations
- Previous experience in financial services desirable

**What we’ll do for you**:

- Hybrid/Flexible working pattern.
- 25 days annual leave (increased 1 day per year of service up to 30 days).
- Pension contributions matched up to 8%.
- Variable annual bonus.
- Preferential staff mortgage / savings rates.
- Private medical insurance.
- Critical illness insurance.
- Life assurance.
- £100 staff savings voucher.
- Cycle to work scheme.
- Technology vouchers.

**Important information**:

- As we are a regulated business dealing we will require all successful applicants to pass a credit check_

**We’re a responsible business**:
Helping our members to prosper is central to our ethos. It's why our business is closely linked to the communities where we work. For us, improving financial education and understanding is a crucial role and one that we take seriously. So as well as raising thousands of pounds for nominated local and national charities each year, we run financial education programmes in

**Come and join us**:
At Principality, we support our colleagues at every stage of their working life and have been officially recognised as one of the best super large workplaces in the UK at the Great Place to Work awards. We couldn’t have done that without our people who are truly at the heart of everything we do.

We’re proud of the products and services we develop and the way we deliver them to help improve the lives of our Members. So, we’re looking for people who are prepared to go the extra mile to help someone out - whether it’s a Member or a colleague. If that sounds like you, then why not apply? To find out more and apply, click on the ‘Apply’ button below

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