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Customer Service Representative

2 weeks ago

StokeonTrent, United Kingdom FOODHUB Full time

Foodhub is a highly successful tech business providing EPOS and APOS systems to the restaurant and takeaway industry. Our online portal, Foodhub is a consumer-focused online food ordering platform enabling customers to order their favourite dishes at the click of a button. Foodhub provides latest technology, dedicated customer service and international advertising campaigns, our restaurant and takeaway partners couldn’t be in better hands.

The time for our sector is now, and we are therefore looking for a Customer Service/ Field Support Runner to join our team.

The role involves working within Customer Service as an Advisor in( the office) and when needed supporting clients nationally across the UK - (on Field ) with a range of technical issues. This can be as simple as replacing a piece of broken hardware, but will include a wide variety of software and hardware related tasks. The top five duties include:

- Dealing with client escalations in a contact centre
- Visiting clients and travelling across the UK as required by the Company
- Diagnosing the root cause of technical issues on site, with the help of remote support where required
- Fixing technical issues quickly to enable clients to return to normal trade
- Reporting themes and trends to the Company to enable continuous improvement
- Training clients in the use of their hardware and software while on site helping them to leverage the benefits of the Foodhub platform
- Our clients are generally busy takeaway or restaurant owners. Some own multiple branches in the same town or across the country. We have a remote telephone-based service to support them, and we also have a team of Account Managers in the field. This role is to enable the Company to act promptly and resolve technical issues as quickly as possible.

**Requirements**:
The role is a dual role, you will be based out of our Contact Center as a day to day role but as and when needed you will be joining the Field Support team. The field support role requires covering a territory away from home. A per diem will be able when you are out of your home town. More details about this will be provided during the next stages of interview.

**Benefits**
- 33 days holidays Pro Rata (inclusive of Bank Holidays)
- Holiday exchange - Buy up to 5 days' holiday per year
- Employee Assistance Programme
- Wellness Scheme
- Discount Hub
- Cycle to Work Scheme
- Gym Membership - Contribution of up to £30 per month

**Job Types**: Full-time, Permanent

Pay: £24,000.00-£27,000.00 per year

**Benefits**:

- Cycle to work scheme
- On-site parking

Application question(s):

- Are you comfortable with a Field Based role?

**Experience**:

- customer service: 2 years (required)

Licence/Certification:

- Driving Licence (required)

Work Location: Hybrid remote in Stoke-On-Trent