Customer Success Associate

2 days ago

Skipton, United Kingdom Raptor Technologies LLC Full time

Why Join the Raptor Pack?:
The company continues to develop and deliver high-impact school safety technologies and now also provides cutting-edge Volunteer and Emergency Management Systems to the K-12 market. Today, over 90,000 public and private school buildings still manage visitors using paper and pencil, and more than 90% still manage drills and emergencies using paper and pencil. There is a tremendous opportunity for growth, and more importantly, to help protect children in schools across the country.

What do you need to succeed?:
**Experience**

No previous experience is required as we have a comprehensive training programme, but a background in dealing with customers/ customer service is desirable or knowledge of the education sector. Presenting skills are also desirable.

**Personal Attributes**
- Good communication skills.
- Helpful and friendly approach.
- Organised.
- Self-motivated and works well in a team.
- A keen eye for detail and ability to prioritise tasks.
- Able to present to others in a confident manner.
- Passion for teaching customers.

**Skills**
- Must be confident in presenting to varying audience numbers
- Must be confident in making calls and speaking to customers
- Ability to multi-task and prioritise tasks
- Professional telephone manner
- Good listening skills
- Drive to help people and to teach
- Must be able to work well in a team

**Qualifications**

Grade C (or equivalent) or above in Maths and English

What's in it for you?:
Be a part of something special and join our award winning team. We are looking for enthusiastic and passionate people who care about doing things properly and for the right reasons. We are a small family run business with big ideas and a proven track record in producing great, market leading products. With significant growth in recent years within the UK, we are now looking to move in to new markets in North America. Now is an ideal time to join us on our new journey, with all the opportunities that it will bring.

What will you do?:
You will be responsible for providing a premier customer experience for our existing client base. This includes providing excellent support throughout all client interactions and ensuring that every client communication is used as an opportunity to ensure they are fully utilising and maximising the CPOMS solution. You will work closely with their sales counterpart, Technical Support, and the Professional Services team to ensure that their clients are supported and informed during each phase of the client’s journey.
- Providing professional and engaging training sessions via online meetings.
- Proactively contact customers and building strong relationships.
- Proactively engaging with customers following surveys.
- Assist with delivering engaging webinars.
- Conduct consultancy calls to help upskill customers.
- Occasionally delivering on site training
- Delivering outstanding customer service to all clients.
- Contributing fairly to all departmental goals.

Max: GBP £19,000.00/Yr. Min: GBP £19,000.00/Yr.

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