Customer Success Associate

1 day ago

Skipton, United Kingdom CPOMS Full time

**Customer Success Associate**

Starting salary between £18,278 - £19,000

Full-time

Skipton, West Yorkshire

Are you a customer service professional looking for a new challenge in a newly developed, exciting Customer Success Team

Do you want to work for a small and established software company that has recently been appointed the Queens Award?

If you are a highly motivated, helpful individual, with a genuine interest in training and customers we have the perfect job for you

**Responsibilities**
- Providing professional and engaging training sessions via online meetings.
- Proactively contact customers and building strong relationships.
- Proactively engaging with customers following surveys.
- Assist with delivering engaging webinars
- Conduct consultancy calls to help upskill customers.
- Personally delivering an outstanding customer service to all clients.
- Contributing fairly to all departmental goals.

**Experience**

No previous experience is required as we have a comprehensive training programme, but a background in dealing with customers/ customer service is desirable or knowledge of the education sector. Presenting skills are also desirable.

**Personal Attributes**

Good communication skills, helpful and friendly approach, organised, self-motivated and works well in a team. A keen eye for detail and ability to prioritise tasks. Able to present to others in a confident manner. Passion for teaching customers.

**Skills**
- Must be confident in presenting to varying audience numbers
- Must be confident in making calls and speaking to customers
- Ability to multi-task and prioritise tasks
- Professional telephone manner
- Good listening skills
- Drive to help people and to teach
- Must be able to work well in a team

**Qualifications**

Grade C (or equivalent) or above in Maths and English

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