Assistant Energy Advisor

4 days ago

Plymouth, United Kingdom Pertemps Plymouth Commercial Full time

Do you have a passion for the environment? Then this is for you
Pertemps is seeking an experienced Assistant Energy Advisor to join their team, to support case work for residents engaging in fuel poverty prevention and carbon reduction.
Our client are a multi-award-winning charity and a social enterprise, with a mission to empower the community to create a fair, affordable, zero carbon energy system with local people at its heart. Their mission is to connect local people, government, and otherorganisations to speed up positive change on fuel poverty and the climate crisis.
**Responsibilities of the Assistant Energy Advisor**:

- Support the delivery of energy advice to residents, around managing their risk of fuel poverty and impacts on wellbeing
- Support the delivery of outreach and community engagement events
- Work with partners to deliver improvements to advice and support in the city
- Support the administration of grant awards
- Record and handle residents’ financial information in a secure and confidential manner
- Maintain the charity’s client database, keeping accurate data records for each case.
- Support the progression of the charity’s organisational systems and policies e.g., care and support, IT.
- Act as an advocate for the charity and contribute to its overall aims.

**Attributes of the Assistant Energy Advisor**:

- Friendly, with excellent interpersonal skills and a sympathetic manner
- Empathic with a strong interest in helping people to improve their circumstances
- Able to work well in a team
- Able to remain calm and solution focused when supporting residents in vulnerable circumstances, who may be distressed
- Methodical, organised, and self-motivated
- A strong administrator; with good attention to detail
- Proactively identifies potential issues and offers solutions.

**Skills and experience - essential**
Experience of
- Working with people from a wide range of backgrounds
- Working in a customer service environment
- Carrying out tasks accurately in a fast-paced environment
- Supporting multiple colleagues to meet agreed deadlines and targets
- Providing information accessibly in person, on the phone and by other media.
- Effective writing skills with an emphasis on communicating to a non-technical audience / public
- A competent user of Microsoft Office, (Word, Excel, and Outlook).

**Skills and experience - desirable**
Knowledge and /or experience of:

- Fuel poverty and its related issues
- Providing advice to residents or clients
- The welfare benefit system
- Energy efficiency or home improvement projects
- Full driving licence.

Salary is from £20,976 - £24,500 FTE. They can be flexible on hours, accommodating part time or full-time hours and our client supports flexible and home working.

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