Project Support

Join to apply for the Project Support role at Plymouth Energy Community37 hours per week / part time consideredAs a Project Support in our award‑winning Energy Advice team, you will play a crucial role in delivering our fuel poverty, energy efficiency, and community engagement initiatives. This is an excellent opportunity to leverage your customer service and administrative skills in a new, rewarding sector. Working closely with our Energy Advisors and Project Coordinators, you will support various activities that make a tangible difference in the community.About Plymouth Energy Community (PEC)PEC is a pioneering charity and social enterprise committed to creating a fair, affordable, and clean energy system. Our mission focuses on tackling fuel poverty, improving cold and damp homes, and increasing renewable energy generation.In practice, that means:Supporting residents to stay warm and have more manageable bills.Offering free, expert energy advice.Helping people improve their homes – from simple energy‑saving fixes to full retrofits.Working with local partners to fix unfair systems or remove barriers to support.As we expand our impact and our organisation, we are seeking a compassionate, value‑driven, and self‑motivated individual to join our team. Don’t be concerned if you haven’t worked in energy before; the role is suitable for people with transferable skills, as well as anyone with experience in the field.About the roleAs a Project Support team member, you’ll work in our frontline, award‑winning Energy Team to deliver seamless, high‑quality home energy advice services. You’ll be an important part of making sure our services are accessible, efficient, reliable and friendly.You’ll be doing things like:Supporting residents, face to face and in the communityWelcoming people at our Energy Advice Hub on Union Street in Stonehouse.Talking with residents at community events and drop‑ins across Plymouth.Working confidently with people from all backgrounds.Conducting home visits and sometimes putting in simple energy‑saving measures.Helping people get the right advice.Taking initial calls and completing clear assessments of people’s needs.Giving energy advice and casework – we’ll give you all the training you need.Keeping in touch with residents so we are steered by their needs.Keeping things running smoothlyRecording accurate notes in our CRM system (Microsoft Dynamics).Supporting admin: organising documents, monitoring information, and helping with reports.Helping our systems and processes grow – so residents experience a seamless service, whatever their need. Helping to keep the Hub and office running smoothly.Events and partnership workHelping organise community events, workshops, and partner drop‑ins.Providing triage – in person, on the phone, online, or out in the community.About youWe’re looking for someone who is:Confident in public‑facing work – comfortable talking with residents in person and on the phone, including in emotional circumstances.Engaged and proactive – spotting what’s needed, and taking the initiative.A team player – reliable, responsible, happy to pitch in when things get busy or there is pressure in the team.Open to reflection and learning – willing to build skills, offer and receive helpful feedback, and adapt as our work evolves.Comfortable with common software systems and numbers – able to use everyday software, follow processes, and keep accurate records.Resilient under pressure – grounded and calm when supporting people who are stressed or in crisis.Organised and self‑managing – able to prioritise tasks, meet deadlines, and follow agreed procedures.Flexible in where and how you work – happy working in the Hub, remotely, in the community, and around Plymouth.Seniority levelEntry levelEmployment typeFull‑timeIndustriesRenewable Energy Semiconductor Manufacturing #J-18808-Ljbffr