Complex Booking Officer

The Surgical Division at The Princess Alexandra Hospital NHS Trust is seeking a Complex Booking Officer

We will consider a secondment request.
- Manage the waiting list of Consultant Surgeons within specialties operating at The Princess Alexandra Hospital, in accordance with Government Access standards and Trust’s Patient Access Policy. Ensuring efficient and effective use of Main theatre and ADSU sessions.
- Responsible for organizing admissions and associated pre-operative assessment clinics and theatre lists.
- Exercise initiative and use independent judgment and analysis to book patients, dependent on their clinical needs and agreed template case mix.
- Responsible for decision-making
- To manage the waiting list of Consultant Surgeons using COSMIC and other relevant electronic booking system,
- Responsible for the addition, removal from waiting list, and recording of all relevant patient information to and from the waiting list.
- Monitor the Patient Target List (PTL) on a daily basis to ensure Government Access standards are not breached and take appropriate action to resolve any capacity issues.
- To coordinate surgeons’ theatre lists, including selecting appropriate case mix in clinical/chronological order and with appropriate attention to the medical requirements for the procedures.

The Princess Alexandra Hospital NHS Trust (PAHT) provides a full range of general acute, outpatient and diagnostic services at The Princess Alexandra Hospital in Harlow, the Herts and Essex Hospital in Bishop’s Stortford, and St Margaret’s Hospital in Epping.

We employ 3,500 staff and serve a local population of around 350,000 people living in west Essex and east Hertfordshire, centred on the M11 corridor and the towns of Harlow, Bishop’s Stortford and Epping. Our extended catchment area incorporates a population of up to 500,000 and includes the areas of Hoddesdon, Cheshunt and Broxbourne in Hertfordshire.

Our Values

The Princess Alexandra Promise to our patients as identified by our 3 values which will contribute to improving our patient experiences:
Patient at heart
- Always holding the patient and their wellbeing at the centre of our thoughts and efforts

Everyday excellence
- Sharing and celebrating our successes, being honest when we get it wrong, giving us the ability to learn from both

Creative collaboration
- Knowing strength comes from diversity, we combine our experiences, skills and talents, working together to find new and better ways to care

The Trust believes in investing in all our staff and rewarding high standards of care whilst building for excellence and in return we expect our staff to uphold the Trust values to the highest level.
- Responsible for admission and associated pre-operative assessment clinics, ensuring all key hospital staff are aware of organisational arrangements and that relevant medical records are available.
- To ensure that patient confidentiality is maintained at all times.
- Named contact point, liaising with patients and relatives, as well as medical representatives, GP’s/other hospitals, nursing staff, surgical team and support services to ensure that admission is appropriately planned and managed. This can be face-to-face in clinics or over the telephone.
- To provide advice to patients in matters relating to admission (pre and post-operative guidance etc) and with regard to their position on the waiting list.
- To deal with enquiries from all service users in a helpful, courteous and diplomatic manner
- To ensure a high standard of Customer Service is provided at all times within the Patient Appointment Service in relation to booking complex appointments with patients

SPECIFIC RESPONSIBILITIES
- Required to identify, resolve and pre-empt any situation that may result in a breach of access targets. Regularly analyze waiting list information to ensure compliance within national waiting time standards.
- To work with CCG to ensure that funding has been authorized for identified procedures, prior to booking patient for surgery.
- To ensure all patient admission information is recorded on ORMIS and COSMIC in a timely manner so the same information is reflected on both systems simultaneously.
- To work with all relevant members of Multi-disciplinary team to ensure that all available theatre lists are utilized to maximum potential, including replacing short-notice cancellations and identification of vacant sessions that may used by alternative surgeons as required.
- Analysis of information regarding waiting lists and identify requirement for additional capacity and flag to relevant Operations Manager in a timely manner to ensure that patients are treated within Access Policy and government waiting time standards.
- Responsible for ensuring information regarding patients’ special needs and/or co morbidities are documented and communicated to relevant wards/departments i.e. MRSA, Diabetic, Latex Allergy etc in a timely manner.
- To communicate all changes to el