Booking Officer
2 days ago
Ther Outpatient Appointments department is looking for enthusiastic individuals to join the team as a Booking Officer. This is a full-time role working Monday to Friday between 8am - 6pm (Early and late shifts)
You will be supporting the wider Outpatient Team, which includes reception, outpatient appointments and fast track. This is a dynamic and varied role which is extremely fast paced.It is vital to supporting our patients been seen within the national target times, and providing them a seamless outpatient experience at PAHT. Full training of in house systems will be given
Previous NHS experience is desirable with an understanding of the current urgencies and pressures around the booking of our patients.
Communicating with our patients giving them the information they need quickly and accurately
Contacting patients by telephone or text messaging systems swiftly
Processing outpatient appointment letters and texts, ensuring our patients have the correct information for their appointment
Checking and inputting of data to computer systems, keeping information up to date and accurate.
Ensuring the security of our data and data flows.
Responding to service developments including the use of new technologies.
Supporting Trust wide staff including colleagues from all backgrounds, to ensure a great service for our patients
Responding to change and displaying and open and honest approach.
Our Organisation
The Princess Alexandra Hospital NHS Trust (PAHT) provides a full range of general acute, outpatient and diagnostic services at The Princess Alexandra Hospital in Harlow, the Herts and Essex Hospital in Bishop’s Stortford, and St Margaret’s Hospital in Epping.
We employ 3,500 staff and serve a local population of around 350,000 people living in west Essex and east Hertfordshire, centred on the M11 corridor and the towns of Harlow, Bishop’s Stortford and Epping. Our extended catchment area incorporates a population of up to 500,000 and includes the areas of Hoddesdon, Cheshunt and Broxbourne in Hertfordshire.
Our Values
The Princess Alexandra Promise to our patients as identified by our 3 values which will contribute to improving our patient experiences:
Patient at heart - Always holding the patient and their wellbeing at the centre of our thoughts and efforts
Everyday excellence - Sharing and celebrating our successes, being honest when we get it wrong, giving us the ability to learn from both
Creative collaboration - Knowing strength comes from diversity, we combine our experiences, skills and talents, working together to find new and better ways to care
The Trust believes in investing in all our staff and rewarding high standards of care whilst building for excellence and in return we expect our staff to uphold the Trust values to the highest level.
Please see the attached Job description and person specification for the full job details. This is available to download at any time.
-
Complex Booking Officer
2 weeks ago
Harlow, United Kingdom The Princess Alexandra Hospital NHS Trust Full timeThe Surgical Division at The Princess Alexandra Hospital NHS Trust is seeking a Complex Booking Officer We will consider a secondment request. - Manage the waiting list of Consultant Surgeons within specialties operating at The Princess Alexandra Hospital, in accordance with Government Access standards and Trust’s Patient Access Policy. Ensuring efficient...
-
Booking Officer
2 days ago
Harlow, United Kingdom The Princess Alexandra Hospital NHS Trust Full timeThe Radiology Admin department is looking to appoint a Booking Officer to join our dynamic team. You will provide a high-standard of customer care to all patients and contribute to the overall efficiency and effectiveness of the Radiology department.
-
Booking Officer
1 week ago
Harlow, United Kingdom The Princess Alexandra Hospital NHS Trust Full timeTo provide a high level of Customer Service for patients requiring an Outpatient Appointment at The Princess Alexandra Hospital To provide a Patient’s Appointment Service that achieves all Key Performance Indicators to ensure provision of a high standard of Customer Care. To ensure that patients’ telephone calls are answered efficiently and...
-
Booking Coordinator
1 week ago
Harlow, United Kingdom Nurseplus Full time**Bookings Coordinator** **Location**:Harlow **Job Type**: Permanent Full Time (Office Based) **Salary**: £20,000 + Excellent Bonus Scheme + On-Call Payments **Job Ref**: HARLOW/BC/99 **£1000 WELCOME BONUS WHEN YOU JOIN NURSEPLUS** Here at Nurseplus, we are currently looking to hire a Bookings Coordinator for our office in Harlow. Nurseplus is a...
-
Booking Officer
2 weeks ago
Harlow CM NA, United Kingdom The Princess Alexandra Hospital NHS Trust Full time £20,000 - £40,000 per yearTher Outpatient Appointments department is looking for enthusiastic individuals to join the team as a Booking Officer. This is a full-time role working Monday to Friday between 8am - 6pm (Early and late shifts)You will be supporting the wider Outpatient Team, which includes reception, outpatient appointments and fast track. This is a dynamic and varied role...
-
Booking Officer
1 week ago
Harlow, United Kingdom The Princess Alexandra Hospital NHS Trust Full timeTher Outpatient Appointments department is looking for enthusiastic individuals to join the team as a Booking Officer. This is a full-time role working Monday to Friday. You will be supporting the wider Outpatient Team, which includes reception, outpatient appointments department and medical records. This is a dynamic and varied role which is vital to...
-
Booking Officer
2 days ago
Harlow, United Kingdom The Princess Alexandra Hospital NHS Trust Full timeTher Outpatient Appointments department is looking for enthusiastic individuals to join the team as a Booking Officer. There is a full-time and part-time role available. You will be supporting the wider Outpatient Team, which includes reception, outpatient appointments department and medical records. This is a dynamic and varied role which is vital to...
-
Complex Booking Officer
2 days ago
Harlow, United Kingdom The Princess Alexandra Hospital NHS Trust Full timeThe Surgical Division at The Princess Alexandra Hospital NHS Trust is seeking a Complex Booking Officer for a 6 month secondment - Manage the waiting list of Consultant Surgeons within specialties operating at The Princess Alexandra Hospital, in accordance with Government Access standards and Trust’s Patient Access Policy. Ensuring efficient and effective...
-
Endoscopy Booking Coordinator
2 days ago
Harlow, United Kingdom The Princess Alexandra Hospital NHS Trust Full timeEndoscopy are looking to appoint a competent and highly motivated individual to provide an excellent service in booking patients for their appointments at Princess Alexandra Hospital, Ensuring efficient and effective use of the endoscopy sessions. Responsible for organizing admissions and pre-operative assessment clinics and endoscopy lists. Play a central...
-
Office Administrator
2 days ago
Harlow, United Kingdom Berry Recruitment Full timeOffice Administrator Location: Harlow Salary: £34,000 – £40,000 (depending on experience) Hours: Standard office hours, Monday to Friday, with a degree of flexibility The Opportunity Berry Recruitment is delighted to be working with our client to recruit a highly organised Office Administrator. This is a varied and rewarding role where you’ll be at the...
