Aftersales Advisor

We are looking for an aftersales advisor to join our busy team, this is a varied role that requires dealing with many different departments within the business. We are seeking a highly organised, customer service focussed professional with a keen eye for detail and naturally enthusiastic personality.

**Our Benefits**:

- £25,000 per annum
- 24 days holiday + bank holidays + Birthday off
- “Available Anniversaries” (Days off to support with life changing moments)
- Room for progression
- Employee discount scheme
- Long Service Awards
- Enhanced Maternity and Paternity leave
- Cycle to work scheme
- Death in Service
- Charity Day Off
- Occupational Health
- Corporate gym membership/discounts
- Friendly team environment

**About the role**:

- Work in a busy team reporting to the Aftersales Manager.
- Assisting customers post sale who require help with their vehicle or products purchased.
- Provide high-level customer service to all our customers, both in a face-to-face environment and online through various platforms.
- Booking in jobs for our workshop daily ensuring accurate booking and record keeping.
- Managing a fleet of courtesy cars to ensure they are available and ready for customers’ appointments.
- Meet and greet our customers for their appointments.
- Confirm with the customer that all job cards are accurate, and an accurate vehicle condition video is undertaken.
- Keeping customers updated on the progress of their repairs is pivotal to this role so you will be expected to manage time critical tasks.

**About you**:
Working in a busy team reporting to the Aftersales Manager, our Aftersales Advisors provide high-level customer service to all of our customers, both in a face-to-face environment and online through various platforms. The main duties of this role will be to assist customers post sale who require help with their vehicle or products purchased.

**Skills required**:

- Proficient in Microsoft packages and IT literate.
- Well-organised and proactive, with excellent written & verbal communication skills.
- Previous experience in a customer facing environment is essential.
- A flexible team player who is always ready to go the extra mile.

**Hours**:44 hours per week. Monday to Friday 08.30 - 17.30 / Saturday 08.30 - 12.30

**Pay**:£25,000 per annum

Available Car has been serving customers across the midlands since 2002. With four branches across the region, available car is well established as one of the leading providers of quality used cars in the area. As a valued part of the team, you will help us to maintain our reputation as a trusted and reliable provider of used vehicles.

If your passionate and committed to delivering excellent customer service, we would love to hear from you.

**Job Types**: Full-time, Permanent

**Salary**: £25,000.00 per year

**Benefits**:

- Additional leave
- Bereavement leave
- Company events
- Company pension
- Cycle to work scheme
- Employee discount
- Enhanced maternity leave
- Enhanced paternity leave
- Free parking
- Gym membership
- Health & wellbeing programme
- On-site parking

Schedule:

- Day shift

Supplemental pay types:

- Performance bonus

**Experience**:

- Customer service: 1 year (preferred)

Licence/Certification:

- Driving Licence (required)

Work Location: In person

Reference ID: Aftersales Advisor