Aftersales Advisor

We are looking for an aftersales advisor to join our team at Castle Donington, this is a varied role that requires dealing with many different departments within the business. We are seeking a highly organised, customer service focussed professional with a keen eye for detail and naturally enthusiastic personality.

**Our Benefits**:

- £28,000 per annum
- 22 days holiday + bank holidays
- Free uniform
- Room for progression
- Employee discount scheme
- Long Service Awards
- Enhanced Maternity and Paternity leave
- Cycle to work scheme
- Death in Service
- Occupational Health
- Corporate gym membership/discounts
- Friendly team environment

**About the role**:

- Work in a busy team reporting to the Aftersales Manager.
- Assisting customers post sale who require help with their vehicle or products purchased.
- Provide high-level customer service to all our customers, both in a face-to-face environment and online through various platforms.
- Booking in jobs for our workshop daily ensuring accurate booking and record keeping.
- Managing a fleet of courtesy cars to ensure they are available and ready for customers’ appointments.
- Meet and greet our customers for their appointments.
- Confirm with the customer that all job cards are accurate, and an accurate vehicle condition video is undertaken.
- Keeping customers updated on the progress of their repairs is pivotal to this role so you will be expected to manage time critical tasks.

**About you**:
Working in a busy team reporting to the Aftersales Manager, our Aftersales Advisors provide high-level customer service to all of our customers, both in a face-to-face environment and online through various platforms. The main duties of this role will be to assist customers post sale who require help with their vehicle or products purchased.

**Skills required**:

- Proficient in Microsoft packages and IT literate.
- Well-organised and proactive, with excellent written & verbal communication skills.
- Previous experience in a customer facing environment is essential.
- A flexible team player who is always ready to go the extra mile.

**Hours**: Monday to Friday 08.30 - 17.30 /Saturday 08.30 - 12.30 (1 in 3)

**Job Types**: Full-time, Permanent

Pay: £28,000.00 per year

**Benefits**:

- Additional leave
- Company events
- Company pension
- Cycle to work scheme
- Employee discount
- Enhanced maternity leave
- Enhanced paternity leave
- Free parking
- Gym membership
- On-site parking

Schedule:

- Day shift

**Experience**:

- Aftersales/Service Advisor: 2 years (required)

Licence/Certification:

- Driving Licence (required)

Work Location: In person

Reference ID: Aftersales Advisor