Receptionist/administration

**JOB DESCRIPTION**
JOB TITLE: Receptionist
**ACCOUNTABLE TO**:Operations Manager/Clinical Lead

**REPORTS TO**:Director of Corporate Governance

**HOURS: 0 Hours per week**

**1. JOB SUMMARY**:

- To work as part of a team in providing a high quality, efficient administrative support service to the practices involved within the Extended Access Service
- To provide an accurate, confidential, comprehensive and efficient general and receptionist service to the Operations Manager, GPs and Nursing Staff, involving work processing and audio typing skills.

**2. MAIN DUTIES/KEY TASKS**:
2.1. Opening up and closing down of the site.

2.2. Supporting clinicians with Chaperoning during appointments when required.

2.3. Using of the booking system confidentially and correctly.

2.4. Greeting patients and arriving them on the system.

2.5. Checking reception tasks, making sure they are completed within a timely manner.

2.6. Monitoring stock levels, and contacting the Operations Manager if stock is required.

2.7. Providing any other receptionist tasks required by Operations Manager

2.8. Ensuring all equipment is taken out before the shift and put away at the end of the shift, including items such as prescriptions (following the correct procedure).

**CONFIDENTIALITY**:

- In the course of seeking treatment, patients entrust us with, or allow us to gather, sensitive information in relation to their health and other matters. They do so in confidence and have the right to expect that staff will respect their privacy and act appropriately
- In the performance of the duties outlined in this job description, the post-holder may have access to confidential information relating to patients and their carers, practice staff and other healthcare workers. They may also have access to information relating to the practice as a business organisation. All such information from any source is to be regarded as strictly confidential
- Information relating to patients, carers, colleagues, other healthcare workers or the business of the practice may only be divulged to authorised persons in accordance with the practice policies and procedures relating to confidentiality and the protection of personal and sensitive data

**HEALTH AND SAFETY**:
The post-holder will assist in promoting and maintaining their own and others’ health, safety and security as defined in the practice health & safety policy, the practice health & safety manual, and the practice infection control policy and published procedures. This will include:

- Using personal security systems within the workplace according to practice guidelines
- Identifying the risks involved in work activities and undertaking such activities in a way that manages those risks
- Making effective use of training to update knowledge and skills
- Using appropriate infection control procedures, maintaining work areas in a tidy and safe way and free from hazards
- Actively reporting of health and safety hazards and infection hazards immediately when recognised
- Keeping own work areas and general/patient areas generally clean, assisting in the maintenance of general standards of cleanliness consistent with the scope of the job holder’s role
- Undertaking periodic infection control training (minimum annually)
- Reporting potential risks identified
- Demonstrate due regard for safeguarding and promoting the welfare of children.

**EQUALITY AND DIVERSITY**:
The post-holder will support the equality, diversity and rights of patients, carers and colleagues, to include:

- Acting in a way that recognises the importance of people’s rights, interpreting them in a way that is consistent with practice procedures and policies, and current legislation
- Respecting the privacy, dignity, needs and beliefs of patients, carers and colleagues
- Behaving in a manner that is welcoming to and of the individual, is non-judgmental and respects their circumstances, feelings priorities and rights.

**PERSONAL/PROFESSIONAL DEVELOPMENT**:
The post-holder will participate in any training programme implemented by the practice as part of this employment, with such training to include:

- Attend mandatory training as directed by the practice
- Attend internal/external training courses to obtain the knowledge and skills required for the post
- Participation in an annual individual performance review
- Assume responsibility for own development, learning and performance and demonstrating skills and activities to others who are undertaking similar work

**QUALITY**:
The post-holder will strive to maintain quality within the practice, and will:

- Alert other team members to issues of quality and risk
- Assess own performance and take accountability for own actions, either directly or under supervision
- Be aware of the regulations of the CQC and, as part of their role within the practice, contrinute to the Practice’s compliance with these regulations
- Contribute to the effectiveness of the team by reflecting on own and t