Receptionist

2 weeks ago

Louth, Lincolnshire, United Kingdom East Midlands Care Agency Services Ltd Full time £24,000 - £36,000 per year

We are looking for one Receptionist to join our team. The successful candidate will be able to work from Louth.

Must be a driver due to the location of the Job.

Role will also entail participating in on-call out of hours rota.

About Us:

At EMCAS, our ethos is driven by a shared vision with our service users. We are committed to supporting independence, ensuring that home is where the heart is, and creating a safe, friendly environment where people can thrive in their own homes. We pride ourselves on delivering high-quality care with a person-centred approach and expect nothing short of excellence from our dedicated team.

We are looking for a compassionate and professional Receptionist to join our dynamic team and help us continue to provide outstanding care to our service users.

Job Overview:

As the Receptionist at EMCAS, you will play a pivotal role in supporting the coordination and management teams, ensuring smooth office operations, and facilitating clear communication between various departments. Your primary duties will involve answering calls, relaying information to the appropriate coordinators and management, and performing administrative tasks to assist with the delivery of high-quality care. Your role will be vital in ensuring that our team operates efficiently and continues to provide exceptional service to our clients.

Key Responsibilities:

  • Answering Calls and Managing Communication: Handle incoming calls, direct inquiries to the appropriate coordinators and management, and take clear messages when necessary.
  • Data Entry and Administrative Support: Assist with updating and maintaining databases, spreadsheets, and client records in line with company policies.
  • Recruitment Support: Assist with the recruitment process for Care Workers, including scheduling interviews and coordinating with the Quality Manager.
  • Document Management: Maintain files for both clients and staff.
  • Meeting Support: Take minutes during office-based meetings, ensuring accurate and timely documentation.
  • General Office Duties: Assist with day-to-day office tasks, including handling emails, messages, and other administrative responsibilities as required.
  • Collaboration and Flexibility: Work closely with the coordinators and management team to ensure efficient service delivery and take on additional responsibilities as needed to support office operations.

Skills and Qualifications:

  • Experience: A minimum of 1 year of Receptionist experience is preferred. A background in healthcare or experience working with healthcare professionals is highly desirable.
  • Technical Proficiency: Proficient in Microsoft Office Suite (Word, Excel, PowerPoint, Teams, and Mail).
  • Communication Skills: Excellent written and verbal communication skills.
  • Organisational Skills: Strong ability to plan, organise, and prioritise workload.
  • Adaptability: Flexible, adaptable, and able to work well under pressure.
  • Customer Service: Friendly and confident, with a customer-centric approach to both internal and external communication.
  • Team Player: Able to work both independently and collaboratively as part of a dynamic team.
  • Desirable: Safer recruiting training and experience with DBS applications is a plus.

Why Join Us:

  • Be part of a values-driven organisation that prioritises quality care and a person-centred approach.
  • Work in a supportive and friendly environment where your contributions are valued.
  • Competitive salary and benefits.

Job Type: Full-time

Pay: £12.50 per hour

Expected hours: 37.5 per week

Benefits:

  • Company events
  • Company pension
  • Free parking
  • Health & wellbeing programme
  • On-site parking
  • Store discount

Work Location: In person

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