Receptionist

Overview:
**People**. **Initiative**. Pride.** We see more than just **service**.**:
**Receptionist**

**Location: West Hartford Community Fire Station, West Hartford Business Park, Cramlington, NE23 3JP**

Hourly rate: £10.61 per hour

Working hours: 27.5 hours per week, Monday to Thursday. Monday to Wednesday 8:30am to 5pm, Thursday 8:30am to 12pm

Relationships. Results. Success. At Robertson Facilities Management, we see them our way. We’re professional enough to make every collaboration count. Driven enough to deliver the very best service to everyone we work with. Friendly enough to make sure any environment we manage is as enjoyable as it is safe. Join us and you’ll join the UK’s largest family-owned construction, infrastructure and support services businesses. And as a Receptionist, you’ll be part of a team that’s doing incredible things - for ourselves, for the partners we work with, and for a truly sustainable future.

Your new role:
**About the role**

As a Receptionist, your new responsibilites include:

- First point of contact for visitors, dealing with initial queries and ensuring appropriate officer is contacted.
- Provision of accurate information and advice to visitors in using the building and facilities.
- Control of access and recording of visitors in to and out of the building.
- Provision of a telephony service, including response to enquiries, passing callers and messages onto the relevant department or member of staff.
- To maintain the reception area, ensuring displays are tidy, up to date and the area is compliant with health and safety requirements.
- Ensure incoming and outgoing mail is sorted promptly in accordance with agreed standards, including franking and preparation for collection and franking machine is kept fully funded.
- Ensure post-room equipment is used in accordance with operating instructions, health and safety requirements, security, and audit standards.
- Utilise relevant ICT systems to maintain accurate records, files, and information in conjunction with reception duties.
- Accept and manage bookings for training/meeting rooms including catering arrangements, informing the Site Supervisor daily of room usage and any requirements.
- Statistics - update records daily of room, catering and room hire costs.

**About you**

**Who we’re looking for**:
People are at the heart of everything we do and achieve at Robertson. To fit right into the team you’ll need to be friendly, professional and care about the job you do; listen to customers and work with your colleagues to support them as a team; follow procedures that keep you and those around you safe, and report any issues; share our pride in making a real difference.

Relevant previous experience may include; receptionist, office administrator, office administration, assistant PA, office coordinator.

What's in it for me:
**Working the Robertson Way**

Joining us isn’t just about seeing things our way. It’s also about working the Robertson Way too, by bringing our 5 guiding principles to life. Here’s what that means

**We listen**

Listening enables us to work positively and collaboratively, and gives customers, partners and colleagues the assurance that their voices are always heard.

**We are professional**

Our mix of prudence and diligence, care and attention to detail means that our customers have certainty and assurance in everything we do and trust us to deliver.

**We take responsibility**

Each of us is accountable for what we do. From the smallest detail to team safety and caring for our communities and the environment, we know that everything matters.

**We are determined to succeed**

Every challenge is an opportunity. We work collaboratively and focus on safety, productivity and quality to find solutions we can be proud of and that provide a positive, lasting benefit.

**We are one team**

We work as one - in our teams and partnerships, and with our customers. We respect each contribution, and everyone stands up to be counted. We are Team Robertson.

**What’s**
**in it for you?**

In addition to the hourly rate, we offer a wide range of rewards and benefits, including 33 days annual leave (pro rata for part-time positions), a great pension and valuable life assurance. What’s more, you’ll also be able to make the most of a range of brilliant extras. These include our Cycle to Work Scheme, discounts at restaurants and cinemas with a Taste Card, annual flu vaccine, and Health & Wellbeing and Life Management Support for you and your family.

**Robertson is an equal opportunity employer. We welcome diversity and are committed to creating an inclusive environment for all employees.**

**Company**: Facilities Management

Robertson Facilities Management provides hard and soft FM services, grounds maintenance and energy services for single and multi-site locations throughout the UK. We work across sectors including commercial, residential, education and healthcare, assuring our customer