Order Fulfilment and Customer Service Representative

**Job Overview**
We are seeking an enthusiastic and motivated individual to join our growing team as Order Fulfilment and Customer Service Rep. Working out of our new Warehouse in Stirling, you will be responsible for delighting our customers through exemplary customer service and personalised product fulfilment. With a keen eye for detail, you will take customer’s design ideas and bring them to life. This role offers a great opportunity for individuals looking for flexibility, autonomy and eager to grow in e-commerce, whether you’re building on existing experience or looking to develop new skills within a small, supportive team.

**Responsibilities**

Order Fulfillment
- Pick, pack and ship customer orders accurately within a timely manner.
- Setup and personalise products.
- Process requests for order changes.
- Handle returns and exchanges efficiently.

Customer Service

Stock Management
- Count and check new stock arrivals.
- Perform monthly stocktake.
- Keep the warehouse organised and running efficiently.
- Coordinate with courier companies regarding order deliveries and incoming shipments

General Housekeeping
- Maintain a clean and organised warehouse environment to ensure safety and efficiency.

**Qualifications and Experience**
- Excellent Communication Skills: Clear and effective communication is essential for this role.
- Attention to Detail: Precision is crucial for accurate order fulfillment and engraving requests for various customers.
- Positive & Energetic Attitude: We value passion and positivity in our small team.
- Physically Active: Comfortable working on your feet and moving around the warehouse to pick and pack orders efficiently.
- E-commerce Platforms Experience: Experience with softwares like Shopify and Adobe Illustrator is highly regarded but not essential.
- Experience in Customer Service will be viewed as beneficial but not essential
- Flexibility & Autonomy: Ability to work independently and reliably, with opportunities to grow your hours as the business grows
- Problem-Solving Skills: Take ownership of issues and find creative solutions as to how we can make our fulfillment more efficient.
- Computer Literate: Must be comfortable using computers and various software.
- Growth mindset: Must be willing to grow into other roles and take on more responsibility as the business grows.

**Benefits**
- Working with a growing small eco business that really cares about their staff’s development.
- Flexibility to work the times that best suit you and opportunities to increase hours as and when required.
- All training, ongoing development and equipment provided by us.
- Potential to expand your role with additional responsibilities and advance in the company. We want you to grow as we grow.
- Gain valuable skills and experience in a dynamic e-commerce environment. Learn to use a laser engraving machine and upskill into new softwares.
- Work with online customers to create their bespoke engravings. Every order is different.
- Enjoy benefits such as annual leave, sick leave, and public holiday leave.

**Job Type**: Part-time

Pay: £13.00-£15.00 per hour

Expected hours: 20 - 38 per week

Additional pay:

- Bonus scheme
- Performance bonus

**Benefits**:

- Casual dress
- Company pension
- Employee mentoring programme
- Flexitime
- Free parking
- On-site parking
- Store discount

Schedule:

- Monday to Friday

**Education**:

- A-Level or equivalent (preferred)

**Experience**:

- customer service: 1 year (required)

Licence/Certification:

- Driving Licence (preferred)

Work Location: In person

Application deadline: 14/02/2025
Reference ID: Order Fulfilment and Customer Service Representative