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Service Administrator
2 weeks ago
Service Administrator needed - Our client is one of Europe’s fastest growing Refuse and Recycling Vehicle producers. They are part of a European group and have gone from strength to strength since their origin a decade ago.
They are a looking for a Service administrator to co-ordinate service engineers and others to optimise service response.
**Service Administrator - Position Overview**
- Co-ordinate Service Engineers and others to optimise service response.
- Responsible for ensuring engineers and others are routed and planned efficiently.
- Invoicing of all Chargeable repairs and Service Contract Fees to meet our P&L KPI’s.
- To effectively communicate the status of planned and unplanned work in the field.
- To follow up any outstanding debt and share this with the finance team.
- Develop professional and friendly relationships with customers via telephone support.
- Develop initiatives to improve attention to detail and customer care.
- Pursue opportunities to increase chargeable work and provision of quotations.
- Control day to day activities of Service Engineers.
- Organise spare parts to meet Service Engineers requirements.
**Service Administrator - Position Requirements**
- Experience working in a modern Field Service department.
- Experience running service management real time computer systems.
- Pride in quality of work.
- Reliable and punctual.
- Active team member.
- Courteous & conscientious.
- Proactive nature.
- Knowledge of VOSA requirements
**Service Administrator - Position Remuneration**
- Hours - 08.30 - 17.00 Monday to Thursday and 08.30 - 16.00 on a Friday 39 hours per week
- Salary - £25,000 to £26,000
- Holiday - 28 days
- Company pension
- Onsite Parking
**Salary**: £25,000.00-£26,000.00 per year
**Benefits**:
- Company pension
- Free parking
- On-site parking
Schedule:
- 8 hour shift
- Monday to Friday
- No weekends
Work Location: One location
Reference ID: KE926
