Starbucks Supervisor

Job description

**Starbucks Shift Supervisor - Five Ways, Birmingham**

A Starbucks store is an important part of the local community and our Supervisors help our store partners make connections with the customers they see every day and stay true to the core Starbucks values and culture.

You'll play a big role in the store's operations, staffing, customer satisfaction, product quality and be involved in financial performance and team development with the Store Manager. Best of all, you'll help your team create a welcoming environment and deliver service that delights our customers and keeps them coming back.

Starbucks is consistently rated as a great place to work and our teams love what they do but it's really the quality of our people that make it a great place for our customers and store partners.

1 Oak is a key franchise partner for Starbucks, and we pride ourselves on representing the Starbucks brand to a high standard in our local communities. With a focus on quality partners delivering a quality experience, you will be joining the company at a pivotal time with lots of opportunity to grow and develop your career as we open further stores across the region.

This position contributes to Starbucks success by assisting the store manager in executing store operations. Our Supervisors deploy partners (team) and delegates tasks so that partners can create and maintain the Starbucks Experience for our customers. They model and act in accordance with Starbucks guiding principles.

**Summary of Key Responsibilities**

Responsibilities and essential job functions include but are not limited to the following:

- Act with integrity, honesty and knowledge that promote the culture, values and mission of 1 Oak & Starbucks.
- Maintain calm during busy periods and keep the store operating to standard and set a positive example for the team to follow.
- Anticipate customer and store needs to create the Third Place for our customers.
- Create a positive learning environment by providing clear, specific, timely and respectful coaching and feedback to partners on shift to ensure operational excellence and to improve partner performance.
- Deliver legendary customer service to all customers by acting with a customer comes first attitude and responding to customer needs.
- Develop positive relationships with shift team by understanding and addressing individual motivation, needs and concerns.
- Follow Starbucks operational policies and procedures on every and each shift to ensure quality beverages and products consistently for all customers.
- Utilise operational tools to achieve operational excellence during the shift.

The first thing people love about working at Starbucks is the feeling of a warm sense of welcome created by others who genuinely enjoy what they do. Do you want to be part of something bigger than coffee and join a growing company with great progression opportunities?

**Qualifications and Skills**

You will need a minimum of 2 years supervisory/management experience, in a similar _branded _catering or hospitality environment and experience of delivering great customer service and managing a team to deliver high standards in a busy environment. Any previous experience of working at Starbucks or other branded drive thru coffee chains would be beneficial.

**Where is the vacancy for?**

The position is for Starbucks drive thru in Five Ways, Birmingham, with 1 Oak Limited, an authorised franchise partner for Starbucks Coffee.

Shift Supervisor positions are full time (32-38 hours/week) and paid up to £10.50 per hour, depending on experience + bonuses + benefits. Shifts will be between 6.00am and 8.30pm, including shorter hours on weekends and you will need to ensure that you can get to and from the store at these times.

We apologise but we are unable to reply to every applicant but do expect to contact those shortlisted for interview within 1-2 weeks.

**Job Types**: Full-time, Permanent

**Salary**: Up to £10.50 per hour

**Benefits**:

- Discounted or free food
- Flexible schedule
- On-site parking
Schedule:

- 10 hour shift
- 8 hour shift
- Day shift
- Holidays
- Monday to Friday
- Overtime
- Weekend availability
**Experience**:

- hospitality: 1 year (preferred)
- shift management: 1 year (preferred)
- customer service: 1 year (preferred)