Shift Supervisor

Starbucks Shift Supervisor - Harborne High Street

Calling all community champions who are Retail and/or Hospitality professionals, that want to blend the two.

Starbucks Harborne are looking for a community Shift Supervisor. Join us for coffee, stay for the community, connections and opportunities.
We are seeking a compassionate and community-minded Shift Supervisor to join the Starbucks family.

In this role, you will be responsible for fostering a positive, inclusive, and supportive environment within your store and the community you serve. Your primary focus will be on building strong relationships, promoting community engagement, and ensuring that our initiatives align with the values and needs of the people we serve.
To be successful in this community store, you’ll have previous experience in leading a team in a dynamic retail or hospitality environment. You’ll understand your market, get to know the competition and can identify opportunities to drive store profitability and your business forward. But most importantly you’ll be an ambassador for the community you serve and the partners you lead.

We’re looking for leaders at Starbucks. Join us for coffee, stay for the community, connections and opportunities.

At Starbucks, we're not just about brewing great coffee, we're about brewing great leaders too. Immerse yourself in a community of connection, opportunity, and creativity, all stirred up with the aroma of our world-class coffee.

We’ve got an exciting opportunity for you to join us as a store supervisor. Find your place as a leader at Starbucks and help us build the brand’s future. Here your voice is brewed into everything we do. Here you’ll take the lead of the shift, working with your team of baristas to create our Starbucks Experience for our customers with high quality service, beverages and products, whilst creating our third place environment.

The best part about this role is that no two days are ever the same Working in one of our fast-paced stores, a typical day could include:

- Collaborating with the Store Manager, leading great shifts, supporting partners and inspiring best moments and the Starbucks Experience for our partners and customers
- Setting priorities by leveraging existing tools and resources to determine roles and delegate tasks, looking at ways to drive the profitability of your store
- Inspiring and motivating the store team to make every moment right for our partners and customers, including pre-empting and adapting to any potential issues and addressing/resolving any that arise to optimise the customer experience
- Identifying teachable moments to share best practices with the team
- Seeing challenges as opportunities for continuous improvement to drive operational excellence.
- Executing store operations during scheduled shifts, including organising opening and closing duties.
- Ensuring all partners follow Starbucks operational policies and procedures, including those for cash handling and safety and security, to ensure the safety of all partners during each shift.
- Providing quality beverages and food products consistently for all customers by adhering to all recipe and presentation standards. Follows health, safety and sanitation guidelines for all products.

Given the nature of our stores, our working hours could include early mornings, evenings, weekends, nights and/or holidays.

All our retail store partners begin their careers with us by undertaking an introductory training programme which are led by our amazing in store trainers and coaches and are designed to immerse you in the Starbucks culture and set you up for success. These training programmes are delivered in our stores and provide partners with the opportunity to learn on the job supported by their manager.

In return, we’ll offer you a competitive starting salary and benefits that include:

- 28 days holiday a year (including Bank Holidays) + an additional special day for you to take to celebrate a special moment in your life each year
- Free drinks and food when you’re on shift
- Our store bonus program
- Bean stock options for all partners (own part of Starbucks)
- Comprehensive training (including coffee knowledge) and access to Starbucks Global Academy (our online learning platform to help continuously develop yourself)
- A free bag of coffee each week and a 30% partner discounts on food, beverages, and merchandise
- Discounts with local and national retailers (cell phones, gym memberships, entertainment tickets, hotels, etc.) through Perks at Work platform
- Life assurance
- Home Sweet Loan (Interest-free loans that can be paid back over 12 months to help pay your rental deposit)
- A free 24/7 Employee Assistance Programme available to you and your family
- Recognition schemes and monetary awards for long service, WOWing customers and your fellow Partners
- Great long-term career opportunities in store and support center

So, if you’re looking for a new opportunity, with