Patient Services Co-ordinator

1 week ago


Leeds, United Kingdom LivingCare Group Ltd Full time

**£11.44 an hour plus bonus scheme following completion of six month probation**

**The Role**

We have an exciting opportunity for an enthusiastic and committed Patient Services Coordinator to join our dynamic, growing team. This permanent position is for someone with administrative skills and experience, who wants to advance their career in a busy and supportive workplace.

A Patient Services Coordinator plays a vital role within LivingCare. You will be the primary point of contact for our patients through various communication channels. This is a dynamic position delivering the highest standards of customer service and accuracy. Operating within a fast-paced environment, this role involves handling enquires, managing referrals, post-clinic documentation, follow-up activities, and patient correspondence. The coordinator will be required to use multiple IT systems throughout their day.

**Responsibilities**
- Providing excellent communication and customer service skills to our patients.
- As first point of contact for patients ensuring their journey is smooth and efficient as possible.
- Entering and maintaining patient records on our systems accurately.
- Monitor and manage waiting times, escalating issues when necessary.
- Collaborate with the clinical team and other stakeholders to ensure patient satisfaction.
- Ensure the delivery of company Key Performance Indicators (KPIs).
- Any other responsibilities within the Patient Services department.

**Knowledge, Skills and Experience**
- Clinical administration experience preferred.
- IT literacy.
- Strong multitasking abilities.
- Patient-focused with a caring and empathetic approach.
- Team player
- Understanding of the NHS and/or private healthcare

**Why Work for Us?**

Our continuing success as a business is down to the talent, hard work and dedication of our staff. Along with great job satisfaction, you can look forward to a competitive salary and the following benefits:

- Up to 10% discount on a number of cosmetic treatments at Skinfinity Cosmetic Clinic
- NHS discount at a range of shops and restaurants
- Parklife discounts (available to staff located in Leeds)
- Peoples pension
- Opportunity for further training and development
- Cycle 2 Work scheme
- Good location, with easy access to on-site restaurants, nearby shops and gym
- Birthday paid holiday
- 27 days holiday plus bank holidays
- Support available on a wide range of personal and work issues
- Access to in-house quality healthcare
- Free parking
- Annual pay review

**Job Types**: Full-time, Permanent

Pay: From £11.44 per hour

Additional pay:

- Bonus scheme

**Benefits**:

- Additional leave
- Company pension
- Cycle to work scheme
- Employee discount
- Free flu jabs
- Free parking
- On-site parking

Schedule:

- Monday to Friday

Work Location: In person



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