Private Patient Co-ordinator

We are one of the leading providers of NHS ophthalmology services in England, providing outpatients appointments, diagnostic testing and eye surgery. We aim to make a positive difference to people’s lives through better sight and eye health.

We have an exciting opportunity that has arisen in our Leeds clinic, for a full or part time Private Patient Co-Ordinator to join the team and help us continue to deliver outstanding clinical care for our patients.

We are looking for someone who will thrive on working as part of a multidisciplinary team that includes Clinic Assistants, Ophthalmic Assistants, Patient Administrators, Nurses, ODPs, Ophthalmic Technicians, Optometrists, and Consultant Ophthalmologists. We value the different experiences and diversity that each of our individual team members bring to our service and are looking for future colleagues who share that same passion.

What are we offering?

A salary range of £21,162.75 - £22,514.69, dependent on experience

A company bonus of up to 12%, based on company performance and personal objectives

25 days annual leave plus bank holidays

A company pension scheme

24 - 40 hours per week, worked over 3-5 days, Tuesdays as a set day, and with some weekend work expected.

Access to a range of benefits including free eye tests, discounted or free glasses, a free 24/7 well-being/counselling/advice service, private medical insurance, private dental care, health care scheme, an opportunity to sign up to a tax-free cycle to work and a retail/technology discount scheme.

An environment where your learning and development is supported through a range of various learning tools and courses.

Working with a friendly multi-disciplinary team passionate about improving the lives of our patients.

Good transport links; close to the centre of Leeds

Why join Newmedica?

We pride ourselves on delivery of outstanding clinical care for our patients and are pleased to receive overwhelmingly positive feedback from patients about their experience with us. Some of our patient stories can be found here.

We are proud to partner with the NHS and deliver services to NHS CCG’s, Trusts and Foundation Trusts across the country, delivering over 125,000 patient interactions per year.

We provide a supportive, friendly environment for all our colleagues where all differences are recognised and the contribution of each team member is valued.

Newmedica Leeds was established in 2019 and has been growing rapidly. Our eye health clinic and surgical centre provides the latest eye health services to our growing patient population. To find out more about us please visit our website by clicking here.

What will the role involve?

Reporting to the Patient Services Manager, our Private Patient Co-Ordinator would be a vital member of the admin team, as well as being responsible for ensuring that the private patient pathway is followed accurately. Our Private Patient Co-Ordinator will have a professional and caring manner, and be able to deliver effective administrative service to both our patients and the team. They will be able to work within small teams to maintain and enhance processes to maximise quality and efficiency.

The Private Patient Co-Ordinator will have the ability to prioritise our private patients experience and be commercially astute whilst being a valued member of the general NHS admin team. This is a new role within Leeds Newmedica, and the post-holder will be an integral element for growing and developing the Private Patient Pathway.

Key Responsibilities
- To act as the first point of contact for all private patient telephone enquiries, ensuring that calls are answered promptly and politely.
- To book private patient appointments.
- To be responsible for ensuring that all private patient reminder calls are conducted efficiently.
- To be responsible for ensuring that all clinical correspondence is actioned and completed in a timely manner
- To ensure that all private patients have all of their follow up appointments booked at the time of booking theatre slots
- To ensure that all payments have been taken and accurately recorded
- To ensure that Private Medical Insurance (PMI) processes are followed and completed correctly
- To create spreadsheets to track and monitor the private finance stream
- To maintain accurate private patient records both paper-based and electronically
- To be responsible for the procurement of all premium lenses and ensuring their availability for the booked theatre slots
- To maintain a positive relationship at every interaction with internal or external staff.
- To promptly escalate any unresolved or complex patient or client related issues in a timely manner to the Patient Services Manager
- To deliver a bespoke and exceptional level of service to all private patients, offering end-to-end support during the patient’s journey
- General administrative duties as required
- Have the ability to concentrate on various tasks and prioritise whilst work