Operations Officer

**Hours**:30 Hours Per Week

**Interview Date**:17th December 2025

**Closing Date**: 30th November 2025

**Salary**:Grade 4 (£26,823 - £29,539 FTE)

Inspire Youth Arts have an exciting opportunity for an Operations Officer to join the team. The role manages the daily operation at Inspire Youth Arts’ base - The Old Library, Mansfield and will support the effective delivery of events and activities at the building, including external building hires.

Working pattern to be discussed. Job share would be considered.

Interviews will take place at The Old Library, Leeming Street, Mansfield, NG18 1NG.

**Job Title: Operations Officer**

**Grade 4**

**Job Purpose**

To manage the daily operation of The Old Library, ensuring a consistent and high level of customer experience is delivered and support the Youth Arts Manager in managing, developing, and promoting the full range of Inspire Youth Arts projects and programmes.

**Key Responsibilities**
- To engage with customers, providing direct help, support, guidance and high-quality customer service to enable them to fully access and benefit from the Inspire Youth Arts offer available at The Old Library or signpost customers to the relevant Inspire Service as needed by the customer.
- To manage the room-hire service including responding to queries, taking and amending bookings, ensuring rooms are prepared as required and completing sales invoicing.
- To engage with Inspire Youth Arts colleagues, and partners to organise, promote, deliver and report on programmed events and activities.
- To work flexibly under the direction of the Youth Arts Manager to meet business needs and customer demand.
- To induct newly appointed staff, volunteers, and users to work safely within the Old Library
- Be responsible
- For ensuring opening, locking up and the security of The Old Library as required
- For the management of the building including acting as Nominated Property Contact (NPC) as required, dealing with contractors and reporting any building and operational problems that cannot be resolved locally to appropriate colleagues. To ensure compliance with health and safety policies and guidance.
- For the reconciliation and banking of cash, cheques, and electronic payments within The Old Library
- For carrying out keyholder duties as appropriate for The Old Library.
- For ensuring casual staff pay claims are processed within Inspire’s timeframes.
- The post holder will work in accordance with all Inspire policies and procedures, Inspire Brand guidelines, contractual requirements, and professional best practice
- The post holder will perform any duties or tasks assigned by management required to meet service needs as appropriate to the role.

The post holder will assume the role of Appointed Person and/or First Aider as required

**Education and Knowledge Required for the role**
- Comprehensive knowledge of the principles and practices of excellent customer service.
- Basic knowledge of Health and Safety relating to the use of a building.
- Knowledge of arts and cultural arena in which Inspire operates.

**Skills and Experience**
- Experience of working in a team
- Experience of working with young people
- Experiences of organising your own work and that of others
- Confident user of Microsoft Office packages including Outlook, Word and Excel
- Experience of providing information to the public or customers using good communication skills.

**Role Dimensions**
- Responsible for scheduling Old Library room allocation and lettings and managing room booking procedure.
- Responsible for handing and reconciliation of cash, cheques and electronic payments.
- Nominated Property Contact for The Old Library.
- Line management responsibility for Building Officers.

**Inspire Competencies**

**Customer Service (Competency Level 3)**
- Responds positively to customer concerns, acts to resolve or reassure customers as needed, agrees solutions with the customer or hands over to an appropriate colleague
- Responds positively to any complaint or suggestion and seeks to resolve it within limits of their authority or hands over to a more senior manager as appropriate

**Deliver the service offer (Competency Level 3)**
- Knows and/or accesses information to advise and promote the Inspire Service Offer to all customers - to meet their immediate needs and other services that could be of interest or benefit them
- Embraces any changes to the offer and any associated changes to processes or working practices positively, takes responsibility for their own development and engages with and makes the most of development opportunities provided
- Shares feedback about the Inspire offer with their line manager and contributes to meetings, discussions and related activities to ensure service delivery and/or improve our offer

**Communicating well (Competency Level 3)**
- Communicates clearly and effectively in person, on the phone and in writing respectfully and in a style appropriate to the person and situatio