Consumer Regulation Advisor

**Details**:
**Reference number**:

- 246829**Salary**:

- £41,005 - £45,322**Job grade**:

- Other- 16**Contract type**:

- Permanent**Business area**:

- Consumer Regulation**Type of role**:

- Other**Working pattern**:

- Full-time**Number of jobs available**:

- 2Contents

Location

About the job

**Benefits**:
Things you need to know

Location
- Birmingham, West Midlands (England), B2 4BH : Bristol, South West England, BS1 6EH : Leeds, Yorkshire and the Humber, LS1 4AP : Manchester, North West England, M1 4BTAbout the job

**Job summary**:
The role is intended to support the Consumer Regulation Manager (LAs) to provide experience of and insight to delivery of housing services in a local authority setting and to support liaison with local authorities to inform development of the revised consumer regulation regime and promote awareness and understanding among local authority landlords of their obligations to meet the current and, in due course, updated consumer standards.

The role will support the Consumer Regulation Panel in considering consumer regulation referrals relating to local authorities under the current consumer regulation regime; using casework and resolution of non-compliance on agreed cases to ensure that any learning is applied to development of the revised consumer regulation regime.

**Job description**:

- Informing the development of the revised consumer regulation framework with insight, knowledge and on-going liaison with local authorities. You will support our proactive engagement with local authorities (including where management is undertaken by an ALMO or TMO) to promote awareness and understanding of local authorities’ obligations now, and in the future. You will be responsible for engaging with local authorities through our ongoing casework, completing assessments and seeking assurance and evidence of compliance.**Person specification**:

- You have a good understanding of local authority housing functions, and experience of managing and delivering effective local authority services. You should be able to demonstrate a good understanding of local authority structures, and the interface between council officers and elected representatives. You should be able to demonstrate experience of managing credible relationships with a range of stakeholders, including tenants and tenant groups. You should have good analytical and evaluation skills, good communication skills suitable for a range of audiences, and be able to meet service and quality targets.**Benefits**:

- We offer a range of excellent benefits:

- Holiday - The Regulator of Social Housing offers all staff 33 days annual leave per year in addition to 8 statutory bank holidays.
- Working Flexibly - At the Regulator of Social Housing we have a strong culture of flexible working and encourage all employees to have a healthy work/life balance. We offer a wide range of potential working patterns, including part time, job share and compressed hours.
- These need to be balanced with business needs so they will vary from job to job. If you would like to know more please speak to the Recruiting Manager.
- Health and Wellbeing - We offer health screening with Nuffield Proactive Health Clinics, a free Employee Assistance Programme which offers confidential support 24 hours a day, 7 days a week as well as access to Occupational Health.
- Professional Development - At the Regulator of Social Housing we are committed to your continued professional and personal development with learning as one of our core values. We pay for one job-related professional membership subscription per year for our employees.
- We also offer an excellent range of family friendly benefits, for example, maternity, paternity, shared parental leave.Things you need to know

**Selection process details**:
Interview dates are **W/C 21 November **and will be held via Microsoft Teams in line with our current hybrid working model.

For more information on the role, please see the attached Role Profile.

Anonymous shortlisting - We carry out anonymous short listing for all of our vacancies as part of our commitment to Equality and Diversity and ensuring a fair and consistent approach to recruitment.

Feedback will only be provided if you attend an interview or assessment.**Security**:
- People working with government assets must complete basic personnel security standard checks.**Nationality requirements**:
This job is broadly open to the following groups:

- UK nationals
- nationals of Commonwealth countries who have the right to work in the UK
- nationals of the Republic of Ireland
- relevant EU, EEA, Swiss or Turkish nationals working in the Civil Service
- relevant EU, EEA, Swiss or Turkish nationals who have built up the right to work in the Civil Service
- certain family members of the relevant EU, EEA, Swiss or Turkish nationals

Further information on nationality requirements**Working for the Civil Service**:

- Please note this Post is NOT regulated by the C