Insurance Claims Handler
4 days ago
**Salary: £21,200 with excellent long term progression opportunities to increase your base salary up to £25,200**
**Location: Leicester OR Bexhill (hybrid 1 days in our office)**
**Training: All training and equipment is provided**
**Working Hours: Monday - Friday 09:00 - 17:30 NO WEEKENDS**
Due to growth, we have a number of exciting Claims Handling roles available - no experience necessary We will provide you with all the training, tools and support that you need to begin your career within Insurance and Claims.
**What we're looking for**:
- Excellent customer service skills, the ability to empathise, and to identify the best possible solutions to support our customers.
- Excellent active listening skills to identify potentially deceptive behaviours
- Natural ability to lead conversations
- Organisational skills with the ability to prioritise workload
- Outstanding written communication skills
**What will you be doing?**
- Keeping our customers claim journey as short as possible by proactively chasing updates via suppliers, settling claims at the earliest opportunity
- Validating claims and policies
- Ensuring system information is up to date and accurate
- Demonstrating effective planning and organisational skills, managing your own case load and customer portfolio.
- Working towards department and business targets
- Referring any suspected fraud cases to our Specialist Unit
- Investigating claims
- Payment processing
**Benefits for you**
- Working hours: Monday to Friday, 09:00 to 17:30, minimum 1 day per week in office
- Generous starting salary £21,200 or up to £23,205 for experienced handlers
- Up to 5% on target bonus with a maximum pot of up to 10% available, depending on personal and company performance
- Specialist training to help support and guide you through your career framework
- 33 days holiday per year, including Bank Holiday
- Flexible pension plan with a company match of up to 10%
- Excellent Wellbeing programme
- High street discounts
- Flexible benefits (holiday buy/sell, Dental, Optician plans, Digital GP access and more)
- Discounted Hastings Direct products
- Plus, a lot more that we would love to bring to life with you
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