Senior Claims Handler

OverviewIf you are an experienced Commercial Claims Handler, thrive on challenge and are a real customer champion you could be just the person to join our team. Claims is at the forefront of our service. Our clients rely upon us to deliver when they most need us, resolve issues, keep them in the loop and generally fight their corner.The role exists to manage claims for our commercial clients, keeping them updated and quickly resolving issues as they arise. As well as maintaining a claim caseload, the Senior Claims Handler will prepare claims analysis reports and undertake client visits. You will be responsible to train and develop more junior colleagues and be available to assist clients in case of emergency whether this be by physical attendance at a meeting or to provide technical advice.We are a commercial motor lead business. Most of our time is focussed on motor claims however we also arrange other covers including goods in transit, commercial property, and liability insurance.We are looking for someone with a broad technical knowledge of commercial claims handling and experience dealing with clients direct. Claims is a fast-paced environment where you are constantly learning new things and brokering solutions our clients are happy with, no two days are the same. Responsibilities Manage claims for commercial clients, keeping them updated and quickly resolving issues as they arise. Maintain a claim caseload, prepare claims analysis reports, and undertake client visits. Train and develop more junior colleagues; assist clients in case of emergency (e.g., attendance at meetings or providing technical advice). Work within a commercial motor lead business; handle other covers including goods in transit, commercial property, and liability insurance. Qualifications Broad technical knowledge of commercial classes of insurance and claims handling Strong Customer Service Experience Cert CII or progress towards Microsoft Office knowledge – Word, Outlook, Excel Person Specification Excellent communication and interpersonal skills Proactive attitude, with the ability to use initiative Excellent organisational skills and willingness to learn The ability to work under pressure, while maintaining attention to detail Effective teamworking skills Willingness to learn Resilience, to enable you to deal with problems and constructive criticism Benefits Holiday entitlement of 26 days plus bank holidays Opportunity to progress your career across the entire Ardonagh family Gain CII or ACII qualifications to boost your knowledge and career prospects Pensions scheme for when you feel it’s time to retire 24-hour support for physical and mental wellbeing 1 days paid volunteering day to give back to our communities The Spotlight Awards, where we shine a light on the brightest talent across our group Everywhen is an equal opportunities employer, with a growing and thriving diversity, equity and inclusion strategy; we are committed to a working environment that is free from discrimination, is inclusive, and empowers our people to bring their whole self to work and reach their full potential. If your application is successful, we will conduct relevant employment checks prior to you commencing employment with us. These will include verifying your recent employment, address, credit history and a standard criminal record check. Please note: We may close a vacancy prior to the publish end date if the required quality or number of applications has been received. Note to recruiters and employment agencies: We will not pay for unsolicited CVs from recruiters and employment agencies unless we have a signed agreement and have requested assistance, in writing, for a specific opening. #J-18808-Ljbffr