Hybrid Claims Handler

2 weeks ago

Leicester, United Kingdom Hastings Direct Full time

We have a brand-new opportunity for Claims Handlers to come and join our Home Claims department. This area is experiencing excellent growth and development so has the benefit of long-term progression opportunities.
You will be assisting and supporting our customers when they need us the most by proactively managing a portfolio of home claims cases and agreeing fair outcomes within policy and legal liability.
**What will you be doing?**
- Gathering information to enable early arrival at the correct policy decision
- Settling claims within financial handling authority
- Identifying potentially fraudulent cases and liaise with the department to combat fraud
- Negotiating between the policy holder, solicitors and third parties to get the best outcome for our customers
- Managing and owning the customer experience
- Managing and maintaining relationships with both internal and external stakeholders
- Maintaining an awareness of changes in relevant legislation to understand the marketplace and handling approaches (and provide suggestions for improvements)

**What are we looking for?**
- Home claims handling experience
- Excellent communication and active listening skills
- Problem solving ability
- Ability to proactively manage own portfolio/workload
- Insurance based qualification (Cert CII) desirable but not essential

**Benefits for you**:
Please find some of the great benefits we offer here at Hastings Direct.
- Attractive base salary dependant on experience
- Annual bonus scheme (5%+)
- 25 days holiday (+bank holidays on top and holiday buy/sell)
Excellent Wellbeing programme
- Flexible benefits (including holiday buy/sell, healthcare etc.)
- Discounted Hastings Direct products

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