Spanish Speaking IT Customer Support Advisor

1 week ago

Huddersfield, United Kingdom French Selection UK Full time

**FRENCH SELECTION UK Spanish speaking IT Customer Support Advisor** Customer Service, Customer Care, IT, Advisor, Telephone Support, Technical Support, Administration, Sales, B2C, Refund Process, Fault Diagnosis, Fluent in Spanish **Salary: Ca. £22000 p.a + Benefits** **Location: Huddersfield, West Yorkshire** At commutable distance by public transport from: Wakefield, Huddersfield, Dewsbury At commutable distance by car from: Wakefield, Huddersfield, Dewsbury, Barnsley, Pontefract, Leeds, Bradford, Halifax, Holbeck, Rotherham, Stocksbridge, Marsden, Morley, Grange Moor, Brighouse, West Yorkshire **Ref: 362SP** VIEW JOB DESCRIPTION > APPLY NOW: Please visit the French Selection UK website, vacancies section, search job reference: 362SP Applications submitted on our website will come to us in the correct format, which means they will be processed faster & more efficiently by our team of consultants. **The Company**: Our client is a well-established manufacturing and retailer company ** Ideal for recent graduate or someone looking for a career change ** ** Full training provided ** ** Full-time office-based role: Mon-Fri 8.30am-5pm ** **Main duties**: To manage the IT helpdesk, provide the highest standard of customer service and give first line technical support for new and existing clients in the UK and Europe. **The Role**: - To provide an excellent level of customer service at all times - To provide fault diagnosis and technical support on the helpdesk - To maintain customer records and manage orders / sub orders / credit notes - To deal with IT related technical and product problems - To build good relationships with customers and understand their needs - To liaise with Production, Returns and Administration departments - Process payments and any refunds if necessary - To monitor and report customer satisfaction levels - To provide support to UK clients when the Spanish line is not busy - Fluent in Spanish and English (written and spoken) - Essential**: - Previous experience in a technical customer service environment - Beneficial - Previous experience in IT sector - Beneficial - Strong attention to details with ability to work in a fast-paced environment - Knowledge of computer hardware and operating systems - Excellent telephone communication - Fast and accurate keyboard skills - Ideally based in Huddersfield or surrounding areas **The Salary**: **Ca. £22000 p.a. + Benefits** French Selection UK - The leading recruitment consultancy specialising in the placement of French, German, Spanish, Italian and Russian speaking professionals and executives throughout the United Kingdom.

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