Compliance Administrator

2 weeks ago

Birmingham, United Kingdom Smart Parking Full time

** Exciting New Role available at Smart Parking (Bickenhill Office, Marston Green nr. Birmingham Airport)**

**PCN team - Compliance Administrator**

Are you looking for a challenging new role at a friendly business, with a great working environment and an open door for your future prospects? Then look no further than Smart Parking....

**ROLE DESCRIPTION**

Role Title**:Compliance Administrator**

Team**:Parking Charge Notices (Compliance)**

Reports to**:Customer Service Manager**

Environment**:Office Based, 5 days per week, Open Plan Office**

**PURPOSE**
- To provide efficient, effective, and consistent general administrative support within the Compliance Team and support other departments within the company.

**PRINCIPAL ACCOUNTABILITIES**
- Resolving helpdesk queries related to the Compliance department.
- Support the department with the Parking Charge Notice (PCN) process by carrying out data entry and administration tasks to a high degree of accuracy.
- Reading, investigating, and responding to Parking Charge Notice (PCN) Appeals and POPLA appeals.
- Support the managing of Internal & external mail inboxes when required.
- Support the Account management team with queries from existing clients.
- Interpreting arising issues, using problem solving skills to identify anomalies and implementing actions in accordance with administrative policies and procedures.
- Assisting with reviewing and processing daily payments/refunds; including unassigned payments, bounced payment and cheques.
- Issuing new PCNs with information received by the DVLA and actioning the transfer of liability requests received from hire companies.
- Processing DVLA VQ7’s and audits
- Opening daily post, accurately logging, and distributing to relevant departments.
- Photocopy / scan relevant documents
- Franking outgoing correspondence
- Assisting with other teams’ workloads when requested
- Any other reasonable, ad-hoc tasks requested by Team leader.

**PERSON SPECIFICATION**

**Qualifications**
- Educated to GCSE Level - English & Mathematics

**Personal Attributes**
- Good interpersonal skills
- Attention to detail.
- Good self-management skills
- Work well under pressure and with a varying workload
- Continuous improvement mindset

**TECHNICAL COMPETENCIES**
- Time management, organisation, prioritisation, and coordination skills
- Proficient in Microsoft Office
- Basic understanding of the General Data Protection Regulations (GDPR), or a willingness to learn
- Basic understanding of the British Parking Association Code of Practice and associated guidelines

**BEHAVIOURAL COMPETENCIES**
- Taking ownership and being responsive
- Strong Client Service acumen
- Communication skills (verbal and written)
- Teamwork and collaboration
- Integrity, openness and honesty - doing the right thing and doing what you say you will
- Problem-solving and using sound judgement

**Job Types**: Full-time, Permanent

Pay: £23,795.20 per year

**Benefits**:

- Casual dress
- Company events
- Company pension
- Employee discount
- Free parking
- Health & wellbeing programme
- On-site parking
- Referral programme
- Sick pay
- Store discount

Schedule:

- 8 hour shift
- Day shift
- Monday to Friday
- No weekends

Work Location: In person

Reference ID: SPUK-CA-01/JAN-24

  • Compliance Administrator

    2 weeks ago

    Birmingham, United Kingdom Niyaa People Full time

    Enjoy part time, flexible working and training and development opportunities in Birmingham as a Compliance Administrator. This role offers the chance to manage and maintain trackers and reports to ensure data is accurately collected and to support the compliance team. You will be working for a well-known contractor that values not only their tenants but...

  • Compliance administrator

    1 week ago

    Birmingham, United Kingdom Niyaa People Ltd Full time

    Enjoy part time, flexible working and training and development opportunities in Birmingham as a Compliance administrator. This role offers the chance to manage and maintain trackers and reports to ensure data is accurately collected and to support the compliance team. You will be working for a well‑known contractor that values not only their tenants but...

  • Compliance Administrator

    2 days ago

    Birmingham, United Kingdom Robert Walters Full time

    **Robert Walters Group: Compliance Administrator - Birmingham - £25,000 - Permanent** Walters People have partnered with a leading business based in Central Birmingham who are looking for a Compliance Administrator on a permanent basis. You will work with the key stakeholders to ensure an excellent client experience. You will also provideadministrative and...

  • Compliance Administrator

    2 days ago

    Birmingham, United Kingdom Servoca Nursing & Care Full time

    **Compliance Administrator - Healthcare Recruitment** **Birmingham** **Salary: £20k to £25k depending on experience** Servoca Nursing and Care / Firstpoint is a growing healthcare recruitment business affiliated to the Servoca Group, with branches across the whole of the UK. The company has gone from strength to strength with recent investment and...

  • Compliance Administrator

    2 weeks ago

    Birmingham, United Kingdom Linaker Full time

    Are you an experienced Compliance Administrator looking for a new challenge? Keen to join a vibrant company with ambitious growth plans? Then we may have just the opportunity for you.... Linaker, a leading Building Services company who have been operating for over 30 years, is seeking a dedicated and detail-oriented Compliance Administrator to join our...

  • Compliance Administrator

    1 week ago

    Birmingham, United Kingdom Smart Parking Full time

    ** Exciting New Role available at Smart Parking (Bickenhill Office, Marston Green nr. Birmingham Airport)** **PCN team - Compliance Administrator** Are you looking for a challenging new role at a friendly business, with a great working environment and an open door for your future prospects? Then look no further than Smart Parking.... **ROLE...

  • Compliance Administrator

    1 week ago

    Birmingham, United Kingdom Servoca Nursing & Care Full time

    **SIX MONTH FIXED TERM CONTRACT** Servoca Nursing and Care / Firstpoint is a growing healthcare recruitment business affiliated to the Servoca Group, with branches across the whole of the UK. The company has gone from strength to strength with recent investment and systems developments. We have an exciting opportunity for a Compliance Administrator to be a...

  • Compliance Administrator

    2 weeks ago

    Birmingham, United Kingdom Concept Housing Association Full time

    **Full Time** **Fixed Term Contract - 12 months** We have a fantastic opportunity for a highly motivated Administrator to join our Compliance Assurance Team to work collaboratively across a range of service areas; supporting and challenging service providers to ensure high quality services are delivered consistently. **The role** The Compliance...

  • Compliance Administrator

    2 weeks ago

    Birmingham, United Kingdom Concept Housing Association Full time

    We have an opportunity for an Administrator to join our Compliance Assurance Team to work collaboratively across a range of service areas; supporting and challenging service providers to ensure high quality services are delivered consistently. **The role** The focus of the role will be to provide administrative support to the compliance team. This will...

  • Data and Compliance Administrator

    2 weeks ago

    Birmingham, United Kingdom Pertemps Network Group Full time

    **Job Description**: **Data and Compliance Administrator** **Birmingham - Hybrid Working** **£25,000** **Immediate Start Available** We are delighted to represent one of our esteemed partners, an independent Training Provider renowned for their exceptional reputation. Due to their continuous growth, we are seeking an experienced Data and Compliance...