Out of Hour Scheduler

5 days ago

Newmarket, United Kingdom Providor Full time

**Monday to Friday 5pm - 10pm**

**£22 per hour**

**Plus, a discretionary bonus of up to £1,440.00 per annum on successful achievement of monthly KPI’s**

Here at Providor, we are a leading provider of Smart Metering services across the UK and are currently have an opening for an Out of Hour Scheduler position in our Newmarket office on a part time basis.

**The Role**:

- Working within a small team and reporting into the Out of Hours Senior the Out of Hours team are responsible for vetting and assigned our client emergency appointments outside of working hours.
- The role will also encompass many administrative processes and involves speaking directly with customers and engineers to ensure that the emergencies are genuine and if so, are attended within SLA.
- This is a varied role, providing many opportunities to further develop your skills.

**Specific Roles and Responsibilities**
- To ensure all emergency jobs are assigned to the relevant engineers within designated regional/client areas.
- To ensure the engineers are aware of any emergencies that have been assigned to them.
- To ensure the customer and client is called with an ETA of engineer arrival.
- To ensure all outstanding appointments are call and either rescheduled or cancelled.
- To ensure all calls are answered within a timely manner.
- To ensure processes are followed at all times to ensure the efficiency of the operation.
- To adapt to and complete any additional ad-hoc requests as instructed by your line manager.

**The Individual**:

- Good geographical knowledge
- Excellent communication skills
- A good telephone manner
- The ability to record information with a high degree of accuracy
- Be self-disciplined and self-motivating
- Office experience
- Good standard of Education - GCSE level

**Benefits**
- Company pension
- Access to flexible benefit schemes
- Employee Assistance Programme
- 20 days holiday + 8 bank holidays
- £10,000 Life Assurance

**Job Type**: Part-time

**Salary**: £12.00 per hour

**Benefits**:

- Company pension
- Free parking

Schedule:

- Monday to Friday

Supplemental pay types:

- Performance bonus

Ability to commute/relocate:

- Newmarket: reliably commute or plan to relocate before starting work (required)

Work Location: In person

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