Out of Hours Dispatcher

1 week ago

Newmarket, United Kingdom Sureserve Full time

**About Providor**:
Providor Ltd, a subsidiary of Sureserve Group Limited, specialises in installing domestic smart meters across the UK, working directly with numerous energy suppliers.

As a leader in the smart metering industry, Providor is dedicated to advancing energy efficiency and sustainability through innovative metering solutions. Our mission is to empower consumers and businesses with accurate, real-time data, enabling informed energy decisions.

**The Role**:
Working within a small team and reporting into the Out of Hours Senior the Out of Hours team are responsible for vetting and assigned our client emergency appointments outside of working hours.

The role will also encompass many administrative processes and involves speaking directly with customers and engineers to ensure that the emergencies are genuine and if so, are attended within SLA.

This is a varied role, providing many opportunities to further develop your skills.

**Key Responsibilities**:

- To ensure all emergency jobs are assigned to the relevant engineers within designated regional/client areas,
- To ensure the engineers are aware of any emergencies that have been assigned to them,
- To ensure the customer and client is called with an ETA of engineer arrival,
- To ensure all outstanding appointments are call and either rescheduled or cancelled,
- To ensure all calls are answered within a timely manner,
- To ensure processes are followed at all times to ensure the efficiency of the operation,
- To adapt to and complete any additional ad-hoc requests as instructed by your line manager.

**The Individual**:

- Good geographical knowledge
- Excellent communication skills
- A good telephone manner
- The ability to record information with a high degree of accuracy
- Be self-disciplined and self-motivating
- Office experience
- Good standard of Education - GCSE level

**What We Offer**:

- Employer contribution pension scheme
- EAP - Employee Assistance Program
- Life assurance
- Bike to Work Scheme
- Family friendly policies
- Breakfast Club
- Social Events

**Working Saturday & Sunday 8AM-5PM (16 hours)**

**£12.85 per hour

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