Site Supervisor

1 week ago

Blyth, United Kingdom TC Facilities Management Full time

**About The Role**:
A new exciting opportunity has arisen for a full-time site manager to join our growing team, a leading Facilities Management company working with a prestigious client.

**Location: Blyth, S81**

**Shifts: 37.5 hours a week, 5 days over 7 on rota**

**Payrate: £13.21 per annum (Overtime available, calculated hourly)**

This will be a full-time role working 37.5 hours per week across a 5 out of 7 working patterns (including evenings and weekends) where flexibility is vital to be successful within this role.

In this role, you’ll need strong leadership skills, a focus on customer satisfaction, and the ability to manage a diverse team in a fast-paced, customer-facing environment. If you're looking for a rewarding position with plenty of variety and the chance to make a real impact, we’d love to hear from you.

**About You**:
Key Responsibilities:

- Oversee the day-to-day operations at the motorway services, ensuring the site runs smoothly and customers receive high-quality service.
- Act as a point of contact between the client, service providers, and the site team to ensure clear communication and efficient operations.
- Monitor and report on service delivery standards and key performance indicators, ensuring alignment with both internal and client expectations.
- Support continuous improvement initiatives to enhance service delivery, customer satisfaction, and operational efficiency.
- Ensure all health, safety, and compliance requirements are met, including training staff in relevant procedures and policies.
- Foster a positive working environment, ensuring all team members are trained, supported, and engaged in their roles.
- Handle day-to-day employee relations matters, working with HR to address issues and maintain a respectful, professional workplace.
- Respond promptly and effectively to customer concerns, service issues, or emergencies to maintain a high level of service.
- Build and maintain strong relationships with both customers and service providers to ensure smooth operations and high customer satisfaction.
- Lead by example, coaching and supporting the team to meet their individual and collective goals.
- Adapt to changing circumstances and customer needs, taking initiative to overcome obstacles and ensure high standards are consistently met.
- Promote best practices across the team and share knowledge to support continuous improvement.

**About Us**:
**A little about us**:

- A family-owned business, founded in 1962
- Employing over 4,000 colleagues
- Currently sit within the top 2% of all cleaning and security providers
- Our services include Cleaning, Security, Specialist, and FM services
- Passionate about delivering a personable and reliable service
- We work within multiple industries and they will probably be brands you know and love, if this all sounds great to you then we look forward to hearing from you.

**Why should you apply?**
- To join a flourishing company that will give you the opportunity to grow, develop and refine your leadership skills.
- To become a valuable leader our team, showcasing your knowledge and skill set you will contribute.
- To have an opportunity to be recognised and make a difference within a large FM company.

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