Dental Link Worker

The Clock Tower Surgery, a modern practice which provides primary care services to the registered homeless population in the centre of Exeter, are seeking an enthusiastic, non-judgmental and motivated Dental Link Worker & Support Administrator to support our patients.

If you are also able to work as part of a team, take pride in helping those in need, are great with problem-solving and are competent with IT (previous use of SystmOne is desirable but is not essential) we would love to hear from you

The post holder will work within The Clock Tower Surgery, which currently provides primary care services to the registered homeless population in Exeter.

**The role will involve**:

- Supporting people experiencing homelessness to access dental services with dedicated homeless dental services provided by Peninsula Dental School & Dentaid charity. This will include arranging and reminding of appointments, liaising with support workers and, where appropriate, accompanying people to appointments;
- Maintaining and updating a spreadsheet of people needing dental services and helping to identify priority needs and arranging emergency dental appointments.

Devon Doctors Group are a not-for-profit organisation that has been delivering urgent care to Devon’s million plus residents for more than 20 years as Devon Doctors; since April 2018 we have also been providing the Integrated Urgent Care Service in Somerset as Meddcare. Additionally, as The Clock Tower Surgery and Access Dental we offer a range of dentistry and primary care services across the Peninsula.

What do you receive in return?
- An exciting and diverse work environment
- Access to the company’s Employee Assistance Programme (EAP) which includes free counselling support and financial advice
- NHS Pension
- Perkbox benefits
- Cycle to Work Scheme
- One paid day's charity leave per year
- Generous annual leave entitlement - 25 days, plus bank holidays
- Work within a friendly and supportive team

Key Responsibility Areas

Dental Admin Role (8 hours per week on Wednesdays)
- Maintaining a spreadsheet of all people experiencing homelessness who have dental problems
- Prioritising the appointments according to the patient’s need eg accelerating the appointment if individual is in pain
- Scheduling appointments and Reminding patients and support workers of appointments
- Organising transport and directions for patients with appointments
- Organising support workers to accompany patients to appointments
- Where appropriate accompanying people to dental appointments using public transport (funded).
- Liaising with PDS about missed appointments
- Liaising with PDS about emergency appointments

General Practice Administrator role (additional 10 hours per week)
- Respond, using a helpful and problem-solving approach, to all queries and requests for assistance from staff and other visitors
- Ensure that the reception and waiting areas are kept safe and tidy
- Have up to date knowledge of computer systems
- Open and sort the mail for staff according to agreed procedures
- Undertake any administrative actions that the staff request verbally, via computer messaging or from the courier mail
- Ensure that the rooms are tidied at the end of the day and left ready for the following day
- Receive and make telephone calls, using a helpful and problem-solving approach; re-direct calls and take messages as appropriate
- Ensure that the telephone system is operational at the beginning of each day and switched over at the appropriate times. Report any difficulties with the operation of the telephone system
- Open up premises at start of day and make necessary preparations to receive visitors
- Secure premises at end of day, ensuring that building is totally secure, lights off and alarm activated
- Inform appropriate staff of any day to day problems, together with any possible solutions
- Any other delegated duties considered appropriate to the post

**Organisational Responsibilities for the Post Holder**:

- The post holder will be expected to adhere to all Devon Doctors Group policies, procedures and guidelines which are on the Organisation’s intranet.
- To report any incidences of safety breaches, including but not limited to accidents, complaints and defects in equipment.
- Troubleshoot simple computer problems and initiate repair or recovery.
- To ensure familiarisation with disaster recovery and emergency procedures
- The post holder must maintain a safe environment, taking care to avoid injuries and assist the company in meeting statutory requirements.
- Undertake all mandatory training and other training as required by the Employing Organisation and / or Line Manager.
- Abide by the NHS Code of Conduct
- Comply with the Duty of Candour
- There must be compliance with all policies, protocols, procedures and specific training on: - The safeguarding of children and vulnerable adults.
- Infection prevention and control.
- Equality and diversity.
- Health and safety.
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